Venue Manager

Trader Dukes Caboolture; Caboolture; On-site; AUD 70,000 - 100,000; Full time

Job summary

Trader Dukes Caboolture is seeking a dynamic Venue Manager to lead our venue and management team. The successful candidate will drive the team culture, ensure exceptional customer service, and maintain compliant operation across the site in Caboolture.

The role is permanent full-time, reporting to the Group General Manager, with responsibility to lead staff and collaborate with departments including retail to deliver a top hospitality experience.

Qualifications

• Proven venue management experience
• Minimum 12 months in a venue management role
• Current RSA/RSG/RMLV/Gaming Nominee and Approved Manager's licence
• Outgoing energetic personality with strong customer focus
• Ability to lead, train and direct staff
• Hands-on role coordinating with all departments including retail
• Willingness to work days, nights, weekends and public holidays

Responsibilities

• Lead the venue and management team to drive customer experience and compliant operations

Job description

Trader Dukes Caboolture is seeking a dynamic Venue Manager to lead our venue and management team!

We are currently seeking a passionate & proactive Venue Manager to join our team located in Caboolture. The successful applicant will need to have exceptional management skills and previous experience leading a venue and detached bottle shops.

About us

The Fortitudo Group has a portfolio of seven hotels, along with two attached drive-thru bottle shops and twenty one detached bottle shops. The successful candidate will have the opportunity to work for an independently owned hospitality group that values and nurtures their employees to maximise performance and personal growth.

About the role

This is a permanent full-time role that reports directly to the Group General Manager, you will be responsible for assisting in leading the team culture, customer experience and the compliant operation of the hotel.

To be successful in this position, you will need to demonstrate and deliver:

• Proven success in a previous venue management role, with at least 12 months experience
• Current RSA/RSG/RMLV/Gaming Nominee and Approved Manager's licence
• Outgoing energetic personality that thrives on customer interaction
• Ability to professionally lead, train and direct staff
• Enthusiastic with a passion for the industry
• An understanding that this is a "hands on" role working closely with all departments including retail
• Flexibility to work days, nights, weekends and public holidays.

Your drive to deliver a consistent high level of customer experience will be the key within this role. All whilst leading the team to success through a hands-on approach teaching new skills and expectations to the staff, to help build a strong hospitality team with a focus on delivering exceptional service towards our customers is aMUST.