Assistant Venue Manager

QA Hotel; Brisbane; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

The QA Hotel on James Street, New Farm, Brisbane, is seeking an Assistant Venue Manager to join the management team and drive guest experience. This full-time role reports to the Venue Manager and requires proven hospitality leadership with RSA/RSG/RMLV certificates and an Approved Managers licence.

You will lead a team, uphold policies, and foster a high-standard service culture while engaging with the local community to deliver exceptional customer experiences across three levels of

Qualifications

• Minimum of 2 years in hospitality management.
• Current RSA, RSG, RMLV certificates and Approved Managers licence.
• Inner-city pub experience is advantageous.
• Ability to deliver exceptional customer experiences.

Responsabilités

• Assist in leading team culture, customer experience and compliant operation.
• Engage with the community and drive exceptional service.
• Enforce policies and procedures and maintain high presentation standards.
• Lead by example with a hands-on approach to staff training.

Connaissances

Hospitality management

Team leadership

Customer service

Community engagement

Formation

RSA, RSG, RMLV certificates

Approved Managers Licence

Description du poste

The QA Hotel is seeking a passionate & proactive Assistant Venue Manager to join our management team!

The iconic QA Hotel is a cornerstone of James Street in New Farm and has been serving patrons since the 1800's with a range of dining options, a dedicated sports bar, full TAB facilities, gaming room and stunning function spaces over three levels.

About us

The Fortitudo Group has a portfolio of eight hotels, along with four attached drive-thru bottle shops and a network of detached bottle shops. The successful candidate will have the opportunity to work for an independently owned hospitality group that values and nurtures their employees to maximise performance and personal growth.

About the role

This is a permanent full-time role that reports directly to the Venue Manager, you will be responsible for assisting in leading the team culture, customer experience and the compliant operation of the hotel.

To be successful in this position, you will need to demonstrate and deliver:

Proven success in a hospitality management role, with at least 2 years experience

Current RSA, RSG, RMLV Certificates and Approved Managers licence

Previous experience in an inner-city pub advantageous

Ability to engage with the community and drive exceptional customer experiences

Outgoing energetic personality that thrives on customer interaction

The ability to implement and adhere to policies and procedures

Reliable and excellent personal presentation

Enthusiastic with a genuine passion for the industry, its patrons and the people that work within it

Your drive to deliver a consistent high level of customer experience will be the key within this role. All whilst assisting in leading the team to success through a hands-on approach teaching new skills and expectations to the staff, to help build a strong hospitality team with a focus on delivering exceptional service towards our customers is aMUST.

All applications will be treated confidentially, due to thehigh number of applicants only shortlisted applicants will be contacted.