Venue Manager

Acrux Search Pty; Albany; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Attractive base salary + super + bonus

Iconic waterfront venue in Albany, WA

Ownership of venue performance andteam

Job summary

Due South Albany, presented by Acrux Search Pty, seeks a Venue Manager to oversee day-to-day operations, steer guest experiences, drive commercial results and cultivate a positive team culture in a premium coastal setting.

You will lead on budgets, people management, and system improvements while building lasting ties with the local community and suppliers to elevate the venue's profile and profitability.

Qualifications

• 3-5 years' progressive hospitality management experience in a similar venue or high-volume operation.
• Proven experience in managing P&L, budgets, financial reporting and commercial outcomes.
• Strong understanding of labour management, rostering, wage control and workforce productivity.
• Demonstrated experience in COGS, inventory control, purchasing, stocktakes and gross profit optimisation.
• Experience implementing new systems and leading organisational change.
• Strong leadership, communication and interpersonal skills with a people-first approach.

Responsibilities

• Lead the overall venue performance, including budgets, P&L, EBITDA, revenue growth and profitability.
• Build and nurture strong relationships with the local community, customers, suppliers and key stakeholders.
• Drive effective labour management, roster optimisation, productivity and wage cost control.
• Maintain tight control of COGS, stock management, purchasing, wastage and gross profit margins.
• Lead, coach and develop department managers and frontline teams, fostering a culture of accountability, engagement and high performance.
• Implement new systems and operational processes through effective communication, training, coaching and change management.
• Plan and deliver innovative food, beverage and venue initiatives to grow the venue's profile and attract new and repeat business.
• Ensure exceptional customer experience, operational standards, compliance and workplace safety.
• Position the venue as a respected community hub through strong local engagement and partnerships.

Skills

People First Leader

Strong Business Acumen

Genuine People Person

Proven Industry Experience

Solutions Focused & Adaptable

Job description

ACRUX are partnering with one of our valued clients to help fill a key vacancy and are now inviting applications from experienced candidates.

ABOUT DUE SOUTH ALBANY

Due South Albany is a much-loved waterfront hospitality venue, perfectly positioned on the stunning coastline of Albany, in the heart of the Great Southern region. The venue offers a spacious indoor and outdoor dining area, a relaxed and welcoming atmosphere, quality food and drinks, and exceptional service in a family-friendly environment.

THE OPPORTUNITY

This is a chance to lead a landmark hospitality venue in one of Western Australia's most breathtaking coastal destinations. As Venue Manager, you will take ownership of the day-to-day operations of Due South Albany, driving exceptional guest experiences, strong commercial performance and a positive team culture, while building lasting relationships within the local community.

WHO WE'RE LOOKING FOR

The right person will combine a genuine passion for hospitality, strong business acumen and relevant industry experience, with a leadership style that inspires people and creates a welcoming, positive culture.

• PEOPLE FIRST LEADER - A warm, approachable and authentic leader who enjoys being present on the floor, builds strong teams and creates an environment where people feel valued, respected and motivated.
  
• STRONG BUSINESS ACUMEN - A commercially astute operator with a clear understanding of P&L, EBITDA, labour management, COGS and profitability, with the ability to identify opportunities and drive sustainable growth.
  
• GENUINE PEOPLE PERSON - Someone who connects effortlessly with guests, employees and the local community, building lasting relationships and becoming a respected face of Due South Albany.
  
• PROVEN INDUSTRY EXPERIENCE - A hands-on hospitality professional with 3-5 years' management experience in a similar venue or high-volume operation, with a track record of delivering strong operational and financial outcomes.
  
• SOLUTIONS FOCUSED & ADAPTABLE - A proactive and positive mindset, with the confidence to implement new systems, navigate challenges and lead change, while maintaining a high standard of service and team engagement.
  

KEY RESPONSIBILITIES

• Lead the overall venue performance, including budgets, P&L, EBITDA, revenue growth and profitability.
  
• Build and nurture strong relationships with the local community, customers, suppliers and key stakeholders.
  
• Drive effective labour management, roster optimisation, productivity and wage cost control.
  
• Maintain tight control of COGS, stock management, purchasing, wastage and gross profit margins.
  
• Lead, coach and develop department managers and frontline teams, fostering a culture of accountability, engagement and high performance.
  
• Implement new systems and operational processes through effective communication, training, coaching and change management.
  
• Plan and deliver innovative food, beverage and venue initiatives to grow the venue's profile and attract new and repeat business.
  
• Ensure exceptional customer experience, operational standards, compliance and workplace safety.
  
• Position the venue as a respected community hub through strong local engagement and partnerships.
  

KEY PERFORMANCE INDICATORS

• Revenue, EBITDA and profitability delivered against budget.
  
• Labour costs and productivity maintained within agreed targets.
  
• COGS, gross profit margins, stock control and wastage managed within budget.
  
• Exceptional customer experience, repeat visitation and strong local engagement.
  
• Team engagement, retention and leadership development.
  
• Successful implementation and adoption of new systems and processes.
  
• Compliance with legislative, licensing, health, safety and workplace standards.
  
• Growth in venue profile through community partnerships and local initiatives.
  

Requirements

EXPERIENCE & REQUIREMENTS

• 3-5 years' progressive hospitality management experience in a similar venue or high-volume operation.
  
• Proven experience in managing P&L, budgets, financial reporting and commercial outcomes.
  
• Strong understanding of labour management, rostering, wage control and workforce productivity.
  
• Demonstrated experience in COGS, inventory control, purchasing, stocktakes and gross profit optimisation.
  
• Experience implementing new systems and leading organisational change.
  
• Strong leadership, communication and interpersonal skills with a people-first approach.
  

LICENSING & CERTIFICATIONS

• WA Approved Managers Liquor Certification
  

BENEFITS

• Attractive base salary + super + achievable bonus scheme.
  
• Lead an iconic waterfront hospitality venue in beautiful Albany, WA.
  
• Take ownership of venue performance, team development and business growth.