Vendor Operations Leader - Back Office & KPI-Driven

people2people; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free on-site parking

Employee discounts

Onsite gym

Barista-made coffee Mondays

Retail partner discounts

Job summary

Samsung Electronics Australia is hiring a Back Office Vendor Specialist to manage offshore provider workloads and drive service outcomes across multiple business lines. You will collaborate with field teams and retailers, resolve escalations, identify gaps, and oversee claims, approvals and invoicing in a fast-paced on-site role in Australia.

This is a hands-on position that values initiative, data-driven decision making and strong stakeholder relationships to improve efficiency and customer

Qualifications

• Experience in a high-volume customer service or operations environment.
• Confident building relationships and influencing partners.
• Comfortable working with KPIs, data, processes and performance insights.
• Exceptional time management and attention to detail.

Responsibilities

• Manage day-to-day relationship with offshore provider, driving workload, performance and KPIs.
• Collaborate with Field Teams, Retailers and internal stakeholders to resolve escalations.
• Identify process gaps and pain points; translate insights into practical improvements.
• Oversee claims, approvals, reporting, cost reconciliation and invoicing while managing priorities.

Skills

Customer service

Relationship building

Influencing stakeholders

Data analytics

Time management

Attention to detail

Job description

Samsung Electronics Australia is hiring a Back Office Vendor Specialist to manage offshore provider workloads and drive service outcomes across multiple business lines. You will collaborate with field teams and retailers, resolve escalations, identify gaps, and oversee claims, approvals and invoicing in a fast-paced on-site role in Australia.

This is a hands-on position that values initiative, data-driven decision making and strong stakeholder relationships to improve efficiency and customer