Vehicle Return & Guest Service Agent — Perth Airport

Avis Budget Group; Western Australia; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Full training

Wellbeing program

EAP support

Job summary

Avis Budget Group is hiring a Return Agent at Perth Airport. This full-time position will involve greeting customers, assisting with car returns, and ensuring smooth handovers. You will input rental details, inspect vehicles for damage, and maintain vehicle readiness according to ABG standards.

The role requires a valid driver's license and flexibility to work days, weekends and nights. A friendly, customer-first approach is essential in a large, global organisation with opportunities to grow

Qualifications

• Must have full and valid driver’s licence.
• Availability for days, weekends and nights due to permanent role.
• Experience in retail, hospitality, customer service or similar.
• Ability to deliver exceptional customer service in a fast-paced environment.
• Able to follow procedures and company guidelines.

Responsibilities

• Greet customers at return desk and assist with the rental car return process.
• Assist with check-in of renter's vehicle and vehicle details.
• Assess vehicle for damages and report per procedures.
• Input fuel level and mileage into handheld devices accurately.
• Clean and prepare vehicles per company standards.

Skills

Customer service

Retail experience

Communication

Problem solving

Computer systems

Tools

Computer systems proficiency

Job description

Avis Budget Group is hiring a Return Agent at Perth Airport. This full-time position will involve greeting customers, assisting with car returns, and ensuring smooth handovers. You will input rental details, inspect vehicles for damage, and maintain vehicle readiness according to ABG standards.

The role requires a valid driver's license and flexibility to work days, weekends and nights. A friendly, customer-first approach is essential in a large, global organisation with opportunities to grow