Perth Airport Vehicle Return & Customer Service Agent

Avis Budget Group; Perth; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive rate + loadings/overtime +

Employee discounts on car rental

Full training provided

Wellbeing programme with discounted or

EAP provided by Converge

Job summary

Avis Budget Group is hiring a Return Agent at Perth Airport to warmly greet customers and assist with the car return process. You will check in renter vehicles, note details, and ensure accurate input into handheld systems.

The role is full-time, based at Perth Airport, with comprehensive training provided and a supportive team culture. An opportunity to grow within our global organisation is available.

Qualifications

• Applicants must have a full and valid driver's licence.
• This is a full-time position with open availability to work days, weekends, nights, etc.
• Previous experience within retail, hospitality, customer service, sales or similar roles.
• Ability to work in a fast paced environment while delivering exceptional customer service.
• Ability to follow procedures and adhere to company guidelines and standards.
• Comfortable learning and using various computer systems to accurately input rental information.

Responsibilities

• Great customer in a friendly manner and help expedite the rental car return process to help get customers on their way.
• Assess vehicle for any potential new damages and report it as per ABG's vehicle damage procedure.
• Review returned vehicle gas levels and car kilometers while accurately inputting them into our handheld devices when needed.
• Clean and prepare vehicles as per company standards.

Skills

Customer service

Retail experience

Hospitality experience

Sales experience

Fast-paced environment

Procedures compliance

Job description

Avis Budget Group is hiring a Return Agent at Perth Airport to warmly greet customers and assist with the car return process. You will check in renter vehicles, note details, and ensure accurate input into handheld systems.

The role is full-time, based at Perth Airport, with comprehensive training provided and a supportive team culture. An opportunity to grow within our global organisation is available.