Vehicle Handover & Customer Service Assistant

JV Crash Repairs Pty Ltd; Adelaide; Sur place; AUD 42 000 - 60 000; Plein temps

Résumé du poste

JV Crash Automotive Group seeks a Vehicle Production Assistant at Wingfield, SA. The role focuses on delivering high-quality customer service while coordinating the handover of repaired vehicles.

You will welcome customers, manage drop-off and collection, photograph damage before repairs, and work with repair and administration teams to ensure a smooth customer journey from arrival to handover. A current driver's licence and automotive knowledge are preferred.

Qualifications

• Current driver's licence
• Experience in Automotive Industry preferred
• Knowledge of automotive structures and body repair preferred
• Strong organisational and time management skills
• Commitment to workplace safety and quality standards

Responsabilités

• Welcoming customers and providing friendly, professional assistance when they arrive.
• Managing the customer vehicle drop-off process, ensuring all required information is collected
• Taking clear and accurate photographs of vehicle damage before repairs commence.
• Providing assistance and support to customers throughout the repair process.
• Assisting customers when their vehicle is ready for collection and handover.
• Explaining the repairs and work completed to the customer at the time of collection.
• Ensuring customers are comfortable with the completed repairs and providing a high level of customer service throughout the entire experience.
• Working closely with the repair and administration teams to ensure a smooth and efficient customer journey.
• Complying to health and safety regulations
• Maintain a clean, safe, and efficient work environment

Connaissances

Customer service

Attention to detail

Time management

Reliability

Teamwork

Safety awareness

Description du poste

JV Crash Automotive Group seeks a Vehicle Production Assistant at Wingfield, SA. The role focuses on delivering high-quality customer service while coordinating the handover of repaired vehicles.

You will welcome customers, manage drop-off and collection, photograph damage before repairs, and work with repair and administration teams to ensure a smooth customer journey from arrival to handover. A current driver's licence and automotive knowledge are preferred.