Vacant & Upgrade Works Manager

BGIS; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working arrangement

Career development opportunities

Volunteer days

Job summary

BGIS is seeking an experienced Vacant & Upgrade Works Manager to oversee vacant property works, upgrades, and projects across South-East Melbourne. You will coordinate teams, subcontractors, budgets and deliver safe, compliant outcomes for a community-focused residential portfolio.

The role reports to the Account Director and requires collaborative, organised leadership with strong experience in property maintenance, projects or service delivery. A hybrid arrangement applies after Go Live.

Qualifications

• Experience in operational management, contract management or service delivery.
• Experience across planned, responsive, upgrade or project works.
• Experience coordinating employees and subcontractors.
• Strong commercial and financial understanding.
• Confident planning, organisation and problem-solving skills.
• Strong relationship-building and communication skills.
• Microsoft Office and business management system experience.
• Qualification in Building and Construction, Project Management, Business Management or related discipline.
• Building or construction-related trade qualification.
• Current Australian Driver’s Licence
• Full working rights in Australia

Responsibilities

• Oversee vacant, upgrade, programmed and project works.
• Coordinate regional resources, employees and subcontractors.
• Monitor budgets, costs and service delivery outcomes.
• Support subcontractor quality, compliance and value for money.
• Monitor performance through WorkBuddy, dashboards and reporting.
• Build positive relationships with clients, residents and stakeholders.
• Support safety, quality, environmental and governance requirements.
• Coach and develop team members.
• Identify opportunities to improve service delivery and customer experience.
• Coordinate after-hours support and operational escalations.

Skills

Operational management

Contract management

Service delivery

Planning and organisation

Relationship building

Education

Building & Construction qualification

Project Management qualification

Business Management qualification

Trade qualification (construction)

Driver's licence (Australia)

Tools

Microsoft Office

Job description

Vacant & Upgrade Works Manager – South-East Melbourne

Location: South-East Metropolitan Melbourne, VIC

Company: BGIS, Community Housing and Property Services

Employment Type: Permanent Full-Time, Hybrid

Working Hours: Core Business Hours

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services. We pride ourselves on maintaining high standards of safety, quality and operational excellence.

With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.

Purpose of the Role

BGIS is seeking an experienced Vacant & Upgrade Works Manager to oversee vacant property works, upgrades, programmed maintenance and projects across South-East Melbourne.

Reporting to the Account Director, you will coordinate teams, subcontractors, budgets and service delivery, ensuring works are completed safely, efficiently and in line with contractual requirements.

You’ll work closely with client representatives and internal teams to deliver quality property outcomes across an important community-focused residential portfolio.

The ideal candidate will be collaborative, organised and people-focused, with strong experience across property maintenance, projects or service delivery.

Key Responsibilities

• Oversee vacant, upgrade, programmed and project works
• Coordinate regional resources, employees and subcontractors
• Monitor budgets, costs and service delivery outcomes
• Support subcontractor quality, compliance and value for money
• Monitor performance through WorkBuddy, dashboards and reporting
• Build positive relationships with clients, residents and stakeholders
• Support safety, quality, environmental and governance requirements
• Coach and develop team members
• Identify opportunities to improve service delivery and customer experience
• Coordinate after-hours support and operational escalations

Essential

Education, Experience & Skills

• Experience in operational management, contract management or service delivery
• Experience across planned, responsive, upgrade or project works
• Experience coordinating employees and subcontractors
• Strong commercial and financial understanding
• Confident planning, organisation and problem-solving skills
• Strong relationship-building and communication skills
• Microsoft Office and business management system experience
• Qualification in Building and Construction, Project Management, Business Management or related discipline
• Building or construction-related trade qualification
• Current Australian Driver’s Licence
• Full working rights in Australia

Desirable

• Community housing, property services, facilities management or maintenance contract experience
• Project management qualification
• Workforce or asset management system experience

Workplace Arrangements

This is a permanent full-time position based in South-East Metropolitan Melbourne and operating during core business hours.

A hybrid working arrangement is available after Go Live, with regular attendance across the regional office and client sites required to support operational delivery, stakeholder relationships and team leadership.

The role will also oversee after-hours support arrangements and may provide leadership during critical operational incidents or escalations.

Why Join BGIS?

This is an opportunity to join BGIS at an exciting stage of growth and take a key leadership role within a newly established team supporting an important community-focused property portfolio.

Key Benefits Include:

• Hybrid working arrangement
• A key leadership role within a newly established contract team
• Meaningful work supporting residential properties and local communities
• Exposure to diverse property upgrades, maintenance programs and project works
• Career development opportunities within a global organisation
• A supportive and inclusive team environment
• Spot recognition vouchers and a $2,000 employee referral bonus
• Access to Flare discounts across retailers, energy providers, utilities and more
• Fitness Passport access for you and your family at participating gyms and aquatic centres nationwide
• Employee Assistance Program, wellbeing initiatives and optional annual flu vaccination vouchers
• Two paid volunteer days each year
• Career opportunities through secondments and internal mobility
• Leadership development through Future Leaders and Leadership Fundamentals programs
• Endorsed by WORK180 as an employer of choice for women
• Recognised by WORK180 as a Top 5 Employer for career development opportunities
• Recognised as a Top 101 Workplace for Women in 2026 by WORK180

As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally. We work across some of Australia’s most important sectors, including Government, Healthcare, Education, Defence, Commercial Property and Critical Environments.

Eligibility

Applicants must have full working rights in Australia.

Equal Opportunities Statement

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.