Systems Support Specialist

BGIS; Melbourne; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangement

Career development opportunities

Volunteer days

Job summary

BGIS is hiring a Systems Support Specialist for a permanent full-time, hybrid role in South-East Melbourne. You will manage the BGIS Operating Platform, maintain data accuracy, and produce operational and financial reports. The role partners with operations, finance, and external developers to resolve issues and implement enhancements. A patient, curious communicator is ideal for supporting teams across the contract.

Qualifications

• Experience administering business systems or work management platforms.
• Experience reviewing and reconciling operational data.
• Experience preparing performance and management reports.
• Experience supporting system users and stakeholders.
• Experience coordinating system testing or process improvement activities.

Responsibilities

• Look after the BGIS Operating Platform, including user access and data accuracy.
• Review and resolve stalled or overdue work orders.
• Prepare and share operational, financial and performance reports.
• Collaborate with operations and finance to support processes.
• Coordinate testing for updates and releases.
• Provide user training and troubleshooting support.
• Reconcile data from different sources to ensure accuracy.
• Suggest automation and process improvements.

Skills

Systems administration

Data reconciliation

Reporting development

User support

Testing / QA

Communication skills

Attention to detail

Microsoft Office

Education

Bachelor's degree in Information Systems or related

Tools

Work management software

Data reporting tools

Job description

Education, Experience & Skills

Job Description

Systems Support Specialist - South-East Melbourne

Location: South-East Metropolitan Melbourne, VIC

Company: BGIS, Community Housing and Property Services

Employment Type: Permanent Full-Time, Hybrid, Core Business Hours

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.

With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.

Purpose of the Role

BGIS is seeking a Systems Support Specialist to look after the BGIS Operating Platform, keeping data accurate and helping teams get the most out of it across a community-focused residential maintenance contract.

Reporting to the Performance & Reporting Manager, you will work closely with operational teams, finance, subcontractors, client representatives and external developers. You will solve system issues, support users and share clear reports that help the contract run smoothly.

The ideal candidate will be patient, curious and detail focused, with a talent for explaining systems in a friendly, practical way.

Key Responsibilities

• Look after the BGIS Operating Platform, including user access, data accuracy and system settings
• Review and resolve stalled, overdue or exception work orders
• Prepare and share operational, financial and performance reports
• Work with operational and finance teams so system processes support day to day delivery
• Partner with external developers and technology providers on enhancements and improvements
• Investigate and resolve system issues, data discrepancies and reporting anomalies
• Coordinate system testing so updates and releases roll out smoothly
• Support users with training, guidance and troubleshooting
• Reconcile operational data from different sources to keep reporting accurate
• Contribute ideas for automation, process improvement and system enhancements

Education, Experience & Skills

Essential:

• Experience administering business systems or work management platforms
• Experience reviewing and reconciling operational data
• Experience preparing performance and management reports
• Experience supporting system users and stakeholders
• Experience coordinating system testing or process improvement activities
• Strong analytical and problem-solving skills
• Clear communication and a supportive approach to helping others
• Attention to detail and data accuracy
• Proficiency in Microsoft Office and business systems
• Qualification in Business, Information Systems, Technology or a related discipline, or equivalent industry experience
• Full working rights in Australia

Desirable:

• Experience with work order management systems
• Experience in facilities management or maintenance operations
• Understanding of project management principles
• Experience working with trades or subcontractors

Workplace Arrangements

This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.

A hybrid working arrangement is available, with some attendance at the regional office to support collaboration with teams and stakeholders.

Why Join BGIS?

Join a newly established team supporting an important community housing portfolio, where your work helps keep systems and data working well for the people who rely on them.

Key Benefits Include:

• Hybrid working arrangement
• Meaningful work supporting residential properties and communities
• Career development opportunities within a global organisation
• A supportive and inclusive team environment
• Spot recognition vouchers and a $2,000 employee referral bonus
• Access to Flare discounts across retailers, energy providers, utilities and more
• Fitness Passport access for you and your family
• Employee Assistance Program and wellbeing initiatives
• Two paid volunteer days each year
• Career opportunities through secondments and internal mobility
• Endorsed by WORK180 as an employer of choice for women
• Recognised as a Top 101 Workplace for Women in 2026 by WORK180

As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally.

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in Australia.