UX Content Designer: Clear, Accessible Digital Experiences

cba; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Commonwealth Bank of Australia in Sydney is seeking a Digital Content Specialist to craft simple, clear and accessible digital experiences across the CommBank app and NetBank. You will use content design, UX writing and customer insight to shape customer‑facing content across digital channels.

You will collaborate with cross‑functional teams to solve customer problems, translate complex information into plain language and apply accessibility standards to improve journeys.

Qualifications

• Experience upholding editorial integrity with stakeholders.
• Proven ability to write high‑quality content for digital products or apps.
• Strong UX writing, content design or digital content strategy capability.
• Excellent writing, editing and communication skills.

Responsibilities

• Edit and create meaningful content that helps customers complete tasks across our digital platforms.
• Use style guides, checklists and resources to deliver our brand's tone of voice.
• Manage and prioritise projects from initial requirements to approvals.
• Create and optimise customer‑facing content for digital products and services.
• Design clear UX copy, guidance, error messages, help content and conversational experiences.
• Translate complex product or regulatory information into simple customer‑friendly language.
• Use customer research, behavioural insights, analytics and feedback to inform content decisions.
• Apply accessibility, inclusive design and plain language principles.
• Partner with Product Owners, Designers, Researchers and stakeholders to solve customer problems.
• Manage stakeholder feedback while maintaining content quality, consistency and tone of voice.
• Support governance and content sign‑off processes, including compliance and risk reviews.
• Identify opportunities to improve customer journeys, reduce friction and increase confidence.

Skills

Editorial integrity

UX writing

Content design

Accessibility

Plain language

Stakeholder influence

Agile experience

Job description

Commonwealth Bank of Australia in Sydney is seeking a Digital Content Specialist to craft simple, clear and accessible digital experiences across the CommBank app and NetBank. You will use content design, UX writing and customer insight to shape customer‑facing content across digital channels.

You will collaborate with cross‑functional teams to solve customer problems, translate complex information into plain language and apply accessibility standards to improve journeys.