UX Content Architect for Digital Member Experience

UniSuper; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

UniSuper is seeking a skilled UX writer/content designer to enhance digital experiences for members across the website, app and member portal. The role focuses on clear, useful content informed by analytics, user research and insights.

You will collaborate with stakeholders to deliver user-centred content, contribute to prototypes and information architecture, and ensure content complies with WCAG 2.2 guidelines and digital best practices.

Qualifications

• Proven writing, journalism or editorial capabilities for digital audiences.
• Ability to distill complex content into clear, accessible language.
• Experience working with design systems, style guides and CMS.
• Ability to leverage data and research to improve content quality.

Responsibilities

• Deliver user-centred content for members and prospective members across web, app and member portal.
• Contribute to prototypes, wireframes and information architecture.
• Deliver accurate, relevant and clear content with stakeholders.
• Analyse content, research and data insights to inform improvements.
• Improve content structure, clarity and accessibility.
• Apply compliance requirements and WCAG 2.2 guidelines.

Skills

Strong writing

Information architecture

Simplifying complex content

Data-driven content

Design systems

Education

Tertiary qualifications in journalism, communications, digital media or related field

Job description

UniSuper is seeking a skilled UX writer/content designer to enhance digital experiences for members across the website, app and member portal. The role focuses on clear, useful content informed by analytics, user research and insights.

You will collaborate with stakeholders to deliver user-centred content, contribute to prototypes and information architecture, and ensure content complies with WCAG 2.2 guidelines and digital best practices.