USC Specialist

Komatsu Australia; Australia; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Parental leave

Income protection

Career development

Bupa health discount

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia Pty Ltd in Welshpool seeks a USC Specialist to prepare and manage quotations for USC and Reman component repairs, coordinating with customers, procurement, workshop teams and sales to ensure fast turnaround and excellent service.

You'll build strong relationships, analyse workflow to speed quoting, obtain vendor pricing, and support inspections of replacement components throughout the repair process.

Qualifications

• Experience in quoting and admin support preferred.
• Understanding of manufacturing/workshop processes.
• Strong communication and stakeholder liaison skills.
• Attention to detail and ability to prioritise.

Responsibilities

• Prepare accurate quotations for USC and Reman repairs.
• Manage quotes within service levels and meet customer expectations.
• Analyse workflow to improve quote turnaround.
• Maintain customer relationships through proactive communication.
• Coordinate with procurement for vendor pricing.
• Support inspections and provide updates through repairs.

Skills

Manufacturing knowledge

Workshop operations

Quality principles

Customer communication

MS Office

Tools

MS Excel

Business systems

Job description

Komatsu Australia Pty Ltd

The Opportunity

Build strong customer relationships while delivering timely and accurate repair solutions.

Komatsu is seeking a motivated and customer-focused USC Specialist to join our team. In this role, you will be responsible for preparing and managing quotations for USC and KE component repairs, working closely with customers, procurement, workshop teams, and sales stakeholders to ensure fast turnaround times and an exceptional customer experience.

This is an excellent opportunity for someone with strong administration, coordination, or quoting experience who enjoys working in a fast-paced environment and collaborating across multiple teams.

What You'll Do

• Prepare accurate and timely quotations for USC and Reman component repairs.
• Manage quotations within agreed service level timeframes and ensure customer expectations are met.
• Analyse workflow challenges and identify opportunities to improve quote turnaround times and team performance.
• Build and maintain strong customer relationships through proactive communication and professional service.
• Work closely with Procurement to obtain vendor pricing and expedite quote requests.
• Create repair quotations for component and workshop service cases.
• Partner with the Reman Sales team to improve quote approval turnaround times and customer outcomes.
• Coordinate with internal stakeholders to ensure quotes are accurate, complete, and aligned with customer requirements.
• Support customers during inspections of replacement components and provide ongoing updates throughout the repair process.

Role Located

Welshpool

Roster

5 days on 2 days off

What we are looking for

• Strong understanding of manufacturing, production, or workshop operations.
• Sound knowledge of quality management principles and continuous improvement practices.
• Customer-focused mindset with the ability to build effective relationships across internal teams and stakeholders.
• Excellent communication and negotiation skills, with the ability to engage confidently at all levels of the business.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel, and experience working with business systems.
• Strong problem-solving skills, attention to detail, and the ability to manage competing priorities.
• Experience supporting employee performance and development processes would be highly regarded.

Why work for us!

Komatsu benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.