Customer Support Administrator

Komatsu Australia; Fairfield; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Parental leave

Income protection

Career development

Bupa discount

Telus wellbeing

Travel discounts

Yearly bonus

Referral bonus

Job summary

Komatsu Australia is seeking a Customer Support Administrator to be the go-to for customers, handling enquiries, tracking orders, sourcing parts and ensuring smooth behind-the-scenes operations.

You'll work in a fast-paced, team-driven environment focused on delivering an excellent customer experience, across multiple departments.

Qualifications

• Experience in customer service or admin.
• Strong communication and problem-solving skills.
• Ability to juggle multiple tasks.
• Attention to detail and a team-first attitude.
• Experience with systems (SAP / CRM / ERP) is a bonus.

Responsibilities

• Be the first point of contact for customer enquiries.
• Process orders, quotes and parts sales.
• Track deliveries and chase up orders.
• Source parts (including tricky backorders).
• Work with teams across the business to get the job done.

Skills

Customer service

Administrative tasks

Communication skills

Problem solving

Multi-tasking

Attention to detail

Team player

SAP

CRM

ERP

Tools

SAP

CRM

ERP

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Like solving problems? Enjoy helping people? Want a role where no two days are the same?

As the Customer Support Administrator, you’ll be the go-to person for customers; handling enquiries, tracking orders, sourcing parts and making sure everything runs smoothly behind the scenes.

Think fast-paced, team-driven and all about delivering a great customer experience.

What You’ll Be Doing

• Be the first point of contact for customer enquiries.
• Process orders, quotes and parts sales.
• Track deliveries and chase up orders.
• Source parts (including tricky backorders).
• Work with teams across the business to get the job done.

What we are looking for:

• Experience in customer service or admin.
• Strong communication and problem-solving skills.
• Ability to juggle multiple tasks.
• Attention to detail and a team-first attitude.
• Experience with systems (SAP / CRM / ERP) is a bonus.

Why work for us!

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.