Upscale Section Waiter — Fast-Paced Service & Growth

The San Telmo Group; City of Melbourne; On-site; AUD 47,000 - 93,000; Full time

Benefits offered by this job

Generous tips

Monthly incentives

40% staff discounts

Staff meals on the house

Structured training

Career progression opportunities

Industry knowledge development

Job summary

Palermo in Melbourne's CBD is part of The San Telmo Group, a well-established hospitality group known for premium dining. We are seeking a hospitality professional for a 30+ hour per week role, including evenings, weekends and public holidays. Earn $33.85–$67.70 per hour with generous tips and incentives.

Benefits include monthly incentives, staff discounts across venues, meals, and ongoing training. Grow within a dynamic team in a renowned Argentinian/Australian dining concept.

Qualifications

• At least 18 months’ hospitality or customer service experience.
• Experience in premium restaurant, Italian, Argentinian or steakhouse-style environment is preferred.
• Strong floor service with three-plate carry, wine knowledge and upselling ability.
• RSA and Year 12 or equivalent, availability to work 30+ hours per week including evenings, weekends and public holidays.

Responsibilities

• Managing your own section and delivering polished, attentive service in a fast-paced environment.
• Guiding guests through Palermo’s food and wine, making recommendations and upselling where appropriate.
• Working across floor and bar operations using POS, EFTPOS and reservation systems with the wider team.

Skills

hospitality experience

customer service

upselling

three-plate carry

wine knowledge

Education

RSA certification

Year 12 or equivalent

Tools

POS systems

EFTPOS

reservation systems

Job description

Palermo in Melbourne's CBD is part of The San Telmo Group, a well-established hospitality group known for premium dining. We are seeking a hospitality professional for a 30+ hour per week role, including evenings, weekends and public holidays. Earn $33.85–$67.70 per hour with generous tips and incentives.

Benefits include monthly incentives, staff discounts across venues, meals, and ongoing training. Grow within a dynamic team in a renowned Argentinian/Australian dining concept.