Assistant Venue Manager

San Telmo; Melbourne; On-site; AUD 95,000 - 105,000; Full time

Benefits offered by this job

Staff bonuses

Overtime paid

Staff discounts

Staff meals

Career development

Job summary

San Telmo in Melbourne is seeking an experienced Assistant Venue Manager (Front of House) to lead the FOH team and manage daily operations. The role works closely with the Venue Manager to ensure outstanding guest experiences and consistent service standards.

The position is permanent full-time with a 38–40 hour week, paid overtime, and access to bonuses and staff discounts across San Telmo Group venues. Join a vibrant, growth-focused hospitality group with strong career progression.

Qualifications

• Experience leading front-of-house operations in a busy restaurant.
• Proven ability to recruit, onboard, train, roster and develop FOH team.
• Strong communication, organisational and problem-solving skills.

Responsibilities

• Oversee day-to-day FOH operations and services, ensuring high standards in guest experience and venue presentation.
• Lead and develop the FOH team, including recruitment, onboarding, training, rostering and performance development.
• Collaborate with Restaurant Manager to plan long-term service improvements and team efficiency.

Skills

FOH operations

People leadership

Continuous improvement

Job description

Located in the heart of Melbourne’s CBD, San Telmo is a vibrant Argentinian restaurant inspired by the food, wine and hospitality of Buenos Aires. Centred around our open parrilla grill, our menu celebrates premium Australian produce, bold Argentinian flavours and traditional fire-based cooking, all delivered in a lively, fast-paced dining environment.

Who We Are

By joining San Telmo, you become part of The San Telmo Group – an independent hospitality group founded in Melbourne in 2011. The Group operates six unique restaurants across Melbourne and Brisbane: San Telmo, Palermo, Asado, Pastuso, Robata and San Telmo Brisbane.

We believe exceptional hospitality starts with exceptional people. That’s why we invest heavily in training, development and internal promotion, creating genuine opportunities for our team to build long-term careers in hospitality. One of our current Directors started with us as a Kitchen Hand – that is the kind of growth we create!

Position Available

Assistant Venue Manager (Front of House)

Permanent Full-Time – $95K–$105K estimated earnings (salary, tips & bonuses) + super

We’re looking for an experienced FOH hospitality leader to join San Telmo as Assistant Venue Manager. Working closely with the Venue Manager, you’ll take ownership of front-of-house operations, people leadership and continuous improvement, while remaining hands-on and visible on the restaurant floor.

What's in it for you?

• $95K–$105K estimated earnings (salary, tips & bonuses) + super
• Genuine 38–40 hour working weeks, with paid overtime
• Generous tips plus access to regular performance bonuses and incentives
• Permanent full-time role –stable employment + access to paid leave
• 40% staff discounts across all San Telmo Group venues
• Delicious staff meals on the house, enjoyed side-by-side with a wonderful team
• Structured leadership training and ongoing professional development
• Access to our external Evolve3 leadership development programs
• Regular appraisals and development plan reviews, so you’ll always know how you’re tracking and have a clear pathway for further development
• Job security- we've been around for 15 years and don't plan on going anywhere!
• Genuine opportunities for career progression and internal promotion
• Develop your knowledge across food, wine, FOH operations and people leadership
• Be part of an established hospitality group with six unique venues across Melbourne and Brisbane

Your Duties Will Include

• Oversight of FOH Operations – Leading day-to-day front-of-house operations & services, ensuring consistently high standards across service, guest experience and venue presentation.
• People Leadership – Leading ourFOHteam through your oversight of recruitment, onboarding, training, rostering, appraisals, performance anddevelopment planning
• Continuous Improvement – Working closely with the Restaurant Manager to strategise on long-term improvements to service, team performance andefficiency

What We’re Looking For

• Previous experience as an Assistant Venue Manager orRestaurant Supervisorwithin a busy, quality-focused restaurant.
• Strong FOH operational knowledge and demonstrated experience leading teams across service, recruitment, training, rostering and employee development.
• Strong communication, organisation and problem-solving skills, with the confidence to lead busy services, make decisions and maintain high standards.

Who You Are

• A hands-on FOH leader who takes ownership, leads from the floor and genuinely enjoys developing and getting the best out of people.
• Proactive and always looking for ways to improve the guest experience, team performance and day-to-day FOH operations.
• Passionate about hospitality and motivated to continue developing your career in restaurant leadership.

If you’re an experienced FOH hospitality leader ready for your next step,we’d love to hear from you.

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