Unified Communications Engineer

Talent; Adelaide; On-site; AUD 100,000 - 150,000; Full time

Job summary

Talent (Adelaide) is seeking a Unified Communications Engineer to design, deploy and support modern voice and collaboration solutions. You will own UC projects within an MSP/Telstra partner context, spanning Microsoft Teams Calling, Cisco Webex Calling and SIP with SBCs.

You'll work with an experienced team across solution design, pre-sales input, migrations and complex troubleshooting for government and enterprise environments, with exposure to cloud voice and contact centre technologies.

Qualifications

• 4+ years of UC, voice or collaboration engineering in MSP/enterprise.
• Strong experience with Microsoft Teams Calling and Cisco UC.
• Experience with SIP, RTP, QoS and codecs.
• SBCs such as AudioCodes or Ribbon.
• Excellent customer-facing communication skills.

Responsibilities

• Design, deploy and support UC and telephony solutions.
• Include Teams Calling, Cisco UC, SIP trunking and SBCs.
• Collaborate with pre-sales on solution design and presentations.
• Provide L2/L3 troubleshooting of voice and call-quality issues.
• Create technical designs and as-built documentation.

Skills

Microsoft Teams Calling

Cisco UC

SIP trunking

SBCs

Call routing

Voice engineering

UC/Collaboration engineering

Tools

AudioCodes SBC

Ribbon SBC

Direct Routing

Job description

If you're a UC / Voice Engineer who knows Microsoft Teams Calling, Cisco UC or SIP environments and wants more ownership of your solutions, this is an opportunity worth exploring.

Our client is a leading South Australian ICT managed services provider and Telstra Platinum Partner, supporting government and enterprise customers across Australia.

With 50+ staff and continued growth, they're looking for an experienced Unified Communications Engineer to join their Adelaide team and take a key role in designing and delivering modern voice and collaboration solutions.

What's in it for you?

This isn't purely a BAU support role.

You'll get exposure across the full solution lifecycle - from solution design and pre-sales through to implementation, migration and complex troubleshooting - working with a mix of established enterprise technology and modern cloud-based UC platforms.

You'll have the opportunity to:

• Take ownership of technically interesting UC projects
• Work across Microsoft Teams Calling, Cisco Webex Calling, SIP and SBC technologies
• Deliver solutions for enterprise and government environments
• Work closely with experienced engineers, architects and pre-sales specialists
• Build deeper capability across cloud voice, networking and contact centre technologies
• Join an established Adelaide technology business that is continuing to grow

What you'll be doing

You’ll design, deploy and support UC and telephony solutions, including:

• Microsoft Teams Calling, including Direct Routing and Operator Connect
• Cisco Webex Calling and broader Cisco UC environments
• SIP trunking, SBCs, dial plans and call routing
• Telstra carriage and third-party integrations
• Cloud voice migrations from legacy PBX environments
• L2/L3 troubleshooting across voice and call-quality issues
• Technical designs, low-level designs and as-built documentation

You’ll also work alongside the pre-sales team, contributing technical expertise to solution design, customer conversations and presentations.

What we're looking for

You'll ideally have 4+ years of experience in UC, voice or collaboration engineering within an MSP, telco or enterprise environment.

Strong experience in Microsoft Teams Calling and/or Cisco UC will be highly regarded, along with:

• SIP, RTP, QoS and codecs
• SBCs such as AudioCodes or Ribbon
• Voice-related networking including VLANs, QoS and firewall traversal
• Troubleshooting complex voice and call-quality issues
• Strong customer-facing and communication skills

Experience with Genesys, Five9, Telstra TIPT or Telstra carriage services would be a bonus, as would Microsoft Teams Voice or Cisco Collaboration certifications.

Australian Citizenship is preferred due to the nature of some government customer engagements.