UC Technical Expert

Telstra Corporation; Sydney; On-site; AUD 160,000 - 190,000; Full time

Job summary

Telstra is seeking a UC Technical Expert to support Unified Communications and Video Teleconferencing across a complex defence‑oriented environment. You will work with Poly, Pexip, Cisco and Microsoft collaboration tools to maintain service stability and continuous improvement.

The role requires hands‑on UC experience, Windows Server and VMware knowledge, and active NV1 clearance. Based options include Canberra, Adelaide, Sydney, Melbourne or Brisbane with strong incident management skills.

Qualifications

• Experience as a Systems Administrator, Network Engineer, UC Engineer or similar in a complex ICT environment.
• Hands‑on experience supporting UC, Video Conferencing or enterprise collaboration tech.
• Knowledge of Windows Server OS and VMware familiarity.
• Experience using Jira and Confluence in operational or technical support.
• Exposure to F5 networking infrastructure.
• Strong incident management and customer support skills.
• Experience in Defence or secure, large‑scale enterprise ICT is highly desirable.
• ITIL Foundation or Practitioner certification is preferred.
• Experience with Poly RealPresence, Pexip, Microsoft Skype for Business, Cisco CMM/TMS, AMX RMS or equivalent.

Responsibilities

• Provide operational support for UC and Video Teleconferencing environments.
• Monitor, diagnose and resolve incidents to meet service levels.
• Maintain and support collaboration platforms and related infrastructure.
• Investigate complex issues and implement permanent fixes.
• Manage service requests and escalations with clear stakeholder communication.
• Support readiness activities when new services transition to BAU.
• Maintain accurate system records and knowledge articles.
• Collaborate with Defence, Engineering and Service Delivery teams to improve performance.

Skills

Unified Communications

Video Conferencing

Microsoft Windows Server

VMware

Jira

Confluence

F5 Networking

Incident Management

ITIL Foundation

Collaboration Platforms

Education

ITIL Foundation or Practitioner certification

Tools

Jira

Confluence

Poly RealPresence

Pexip

Microsoft Skype for Business

Cisco CMM/TMS

AMX RMS

Linux

Job description

Employment Type Permanent Closing Date 25 Sept 2026 11:59pm Job Title UC Technical Expert Job Summary Job Description The Opportunity This is an opportunity to work within one of Australia's most complex and mission‑critical communication environments. You will collaborate with Defence stakeholders, engineering teams and service delivery specialists to support, troubleshoot and optimise Unified Communications and Video Teleconferencing services. Working across Poly, Pexip, Cisco and Microsoft collaboration technologies, you will contribute to operational stability, service excellence and continuous improvement. . You can be based either in Canberra, Adelaide, Sydney, Melbourne or Brisbane. A minimum Active NV1 clearance is essential to be considered for this role.

Key Responsibilities

• Provide operational support and assurance for Unified Communications and Video Teleconferencing environments.
• Monitor, diagnose and resolve incidents while meeting agreed service levels and restoration targets.
• Maintain and support Poly, Pexip, Cisco and Microsoft collaboration platforms and related infrastructure.
• Investigate complex technical issues, complete root cause analysis and implement permanent fixes to reduce recurring incidents.
• Manage service requests, customer enquiries and technical escalations with clear and timely stakeholder communication.
• Support operational readiness and acceptance activities as new or changed services transition into business‑as‑usual operations.
• Maintain accurate system records, operational documentation, support procedures and knowledge articles.
• Collaborate with Defence, Engineering, Change Management and Service Delivery teams to improve service performance and customer outcomes.
• Identify opportunities to automate activities, reduce manual effort and improve operational efficiency.
• Ensure compliance with Defence, Telstra, security, safety and governance requirements.

About You

You are a customer‑focused technical professional who applies sound judgement, structured problem solving and personal accountability in a complex operational environment. You communicate clearly, remain effective when priorities change and take ownership of delivering reliable outcomes.

Essential experience and capabilities

• Experience as a Systems Administrator, Network Engineer, Unified Communications Engineer or similar technical specialist in a complex ICT environment.
• Hands‑on experience supporting Unified Communications, Video Conferencing or enterprise collaboration technologies.
• Knowledge of Microsoft Server operating systems and experience with VMware.
• Experience using Jira and Confluence in an operational or technical support environment.
• Exposure to F5 networking infrastructure.
• Strong incident management, customer support and technical problem‑solving skills.
• Ability to manage competing priorities and deliver work within agreed service levels.
• Highly desirable Experience working within Defence or another secure, large‑scale enterprise ICT environment.
• ITIL Foundation or Practitioner certification.
• Experience with Poly RealPresence, Pexip, Microsoft Skype for Business, Cisco CMM/TMS, AMX RMS or equivalent collaboration platforms.
• Linux system administration experience.
• Experience supporting operational service management processes and continuous service improvement.

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work‑life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

> Explore our teams https://www.telstra.com.au/careers/our-teams