UC & Network Field Engineer - Flexible Work & Growth

NEC; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

NEC in Sydney is seeking a UC & Network Systems Engineer to join our Field Services team. You will provide on-site and remote support across NEC and multi-vendor UC and data network environments for enterprise and government customers.

You will install, maintain, troubleshoot, and resolve incidents, ensuring ongoing availability and meeting service levels. You will work with a skilled team, using tools like Wireshark and Cisco RTMT to monitor and resolve faults.

Qualifications

• Degree or certification in IT or a related field.
• Cisco CCNA or equivalent.
• Cisco CCNP Collaboration.
• OH&S Construction Induction (White Card) preferred.
• ITIL Foundations Certificate is beneficial.

Responsibilities

• Incident/Request management to support UC/voice and data networks.
• Problem Management to resolve network issues.
• Change Management including hardware moves, adds, and changes.
• Management of spares for break-fix situations.
• Collaborate with customers, vendors, and internal teams.
• Maintain accurate documentation and service records.
• Use Wireshark and Cisco RTMT for diagnostics and fault resolution.
• Perform maintenance, upgrades, and system health checks.

Skills

Prioritisation

Troubleshooting

ICT project delivery

Time management

Customer service

Adaptability

Education

Degree in IT

CCNA

CCNP Collaboration

White Card

ITIL Foundations

Tools

Wireshark

Cisco RTMT

CUCM

CUC

UCCX

Mitel MiVoice

MiCollab

Mitel Contact Centre

Mitel Border Gateway

MS Teams

Networking fundamentals

Job description

NEC in Sydney is seeking a UC & Network Systems Engineer to join our Field Services team. You will provide on-site and remote support across NEC and multi-vendor UC and data network environments for enterprise and government customers.

You will install, maintain, troubleshoot, and resolve incidents, ensuring ongoing availability and meeting service levels. You will work with a skilled team, using tools like Wireshark and Cisco RTMT to monitor and resolve faults.