Travel Dispute Resolution Specialist

Allianz Partners; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangements

Career development opportunities

Inclusive team culture

Global organisation presence

Process improvement initiatives

Job summary

Allianz Partners is seeking an Internal Dispute Resolution Officer to join the Travel Complaints team in Brisbane, with hybrid working options. You will manage complex customer complaints from investigation to resolution, ensuring regulatory compliance and fair outcomes across Australia and New Zealand.

The role emphasizes stakeholder engagement, data-driven insights, and continuous improvement to enhance customer experiences within a fast-paced financial services environment.

Qualifications

• Experience in complaints management, dispute resolution or financial services.
• Strong understanding of complaint handling frameworks and regulatory requirements.
• Experience with General Insurance Code of Practice or equivalent frameworks.
• Excellent written and verbal communication skills.

Responsibilities

• Investigate and resolve complex customer complaints from investigation to resolution.
• Gather evidence and review disputed claims to support fair outcomes.
• Maintain accurate records, reporting and insights on complaints.
• Analyze trends and identify opportunities to improve customer experiences and processes.
• Collaborate with stakeholders to drive continuous improvement and smarter ways of working.

Skills

Complaints management

Dispute resolution

Customer advocacy

Regulatory compliance

Financial services experience

Job description

Allianz Partners is seeking an Internal Dispute Resolution Officer to join the Travel Complaints team in Brisbane, with hybrid working options. You will manage complex customer complaints from investigation to resolution, ensuring regulatory compliance and fair outcomes across Australia and New Zealand.

The role emphasizes stakeholder engagement, data-driven insights, and continuous improvement to enhance customer experiences within a fast-paced financial services environment.