Dispute Resolution Specialist - Hybrid, Nationwide

Cleanaway; Brisbane; Hybride; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Annual employee share plan

Novated leasing via SG Fleet or Smart

Flu vaccinations

Employee Assistance Program (EAP)

Private health insurance discounts

Company discounts

Résumé du poste

Cleanaway invites applications for a Dispute Liaison Officer. This national role is open to candidates across QLD, NSW, VIC, WA or SA and may be based in any of these locations with hybrid work options to support balance.

You will manage disputes from intake to resolution, gather and analyse evidence, and collaborate with customers, internal teams and external stakeholders to deliver fair outcomes. You will bring strong customer service experience, sharp communication, and structured

Qualifications

• Experience in customer service, complaints management, dispute resolution, case management, or a similar customer-focused role.
• Strong communication, negotiation, and conflict resolution skills, with the ability to build effective relationships with a range of stakeholders.
• Highly organised with exceptional attention to detail and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications, particularly Excel, and the ability to quickly learn new systems such as Salesforce.
• A positive, proactive approach with a passion for problem-solving and delivering great customer outcomes.

Responsabilités

• Manage customer disputes, complaints, and escalations from initial assessment through to resolution.
• Investigate cases by gathering, reviewing, and analysing relevant information, documentation, and evidence.
• Liaise with customers, operational teams, management, and external stakeholders to achieve fair and timely outcomes.
• Prepare and maintain reports, spreadsheets, and case documentation using Microsoft Excel and business systems.
• Identify trends, root causes, and opportunities to improve processes, reduce future disputes, and enhance the customer experience.

Connaissances

Customer service

Dispute resolution

Case management

Microsoft Excel

Salesforce

Outils

Salesforce

Microsoft Excel

Description du poste

Cleanaway invites applications for a Dispute Liaison Officer. This national role is open to candidates across QLD, NSW, VIC, WA or SA and may be based in any of these locations with hybrid work options to support balance.

You will manage disputes from intake to resolution, gather and analyse evidence, and collaborate with customers, internal teams and external stakeholders to deliver fair outcomes. You will bring strong customer service experience, sharp communication, and structured