Hybrid Consumer Dispute Resolution Specialist

Allianz; Sydney; Hybride; AUD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Inclusive Culture

Flexible hybrid work arrangements

Career development and learning

Discounts on Allianz products

Employee Share Purchase Program

Résumé du poste

Allianz is seeking a Dispute Resolution Specialist (12-month contract) to lead end-to-end dispute handling in a consumer-focused environment across multiple locations in Australia. The role emphasizes regulatory compliance, high-quality investigations, and clear written and verbal communications with customers and internal teams.

You will leverage deep knowledge of dispute resolution, AFCA matters, and policy interpretations to drive fair outcomes while embracing emerging technologies and a

Qualifications

• Extensive dispute resolution experience in a highly regulated environment.
• Strong knowledge of relevant legislation, regulations, and industry standards.
• Proven experience handling customer complaints and AFCA matters.
• Excellent written and verbal communication; able to engage with customers by phone and email.
• Strong time management and ability to manage a portfolio of complex cases.
• Interest in emerging technologies to stay ahead in a digital landscape.

Responsabilités

• Execute dispute resolution strategies for internal stakeholders to drive customer solutions.
• Resolve and manage end-to-end customer disputes per policy and regulatory requirements.
• Conduct detailed investigations, assess evidence, and make sound decisions.
• Prepare written responses and correspondence for customers and stakeholders.
• Act as a trusted dispute resolution expert across the business.
• Engage with customers and stakeholders to resolve complex issues.
• Identify complaint trends and improvement opportunities.

Connaissances

Dispute resolution

Regulatory environment

AFCA experience

Written communication

Verbal communication

Time management

Tech-savviness

Description du poste

Allianz is seeking a Dispute Resolution Specialist (12-month contract) to lead end-to-end dispute handling in a consumer-focused environment across multiple locations in Australia. The role emphasizes regulatory compliance, high-quality investigations, and clear written and verbal communications with customers and internal teams.

You will leverage deep knowledge of dispute resolution, AFCA matters, and policy interpretations to drive fair outcomes while embracing emerging technologies and a