Dispute Resolution Specialist

Allianz; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Inclusive Culture

Flexible hybrid work arrangements

Career development and learning

Discounts on Allianz products

Employee Share Purchase Program

Job summary

Allianz is seeking a Dispute Resolution Specialist (12-month contract) to lead end-to-end dispute handling in a consumer-focused environment across multiple locations in Australia. The role emphasizes regulatory compliance, high-quality investigations, and clear written and verbal communications with customers and internal teams.

You will leverage deep knowledge of dispute resolution, AFCA matters, and policy interpretations to drive fair outcomes while embracing emerging technologies and a

Qualifications

• Extensive dispute resolution experience in a highly regulated environment.
• Strong knowledge of relevant legislation, regulations, and industry standards.
• Proven experience handling customer complaints and AFCA matters.
• Excellent written and verbal communication; able to engage with customers by phone and email.
• Strong time management and ability to manage a portfolio of complex cases.
• Interest in emerging technologies to stay ahead in a digital landscape.

Responsibilities

• Execute dispute resolution strategies for internal stakeholders to drive customer solutions.
• Resolve and manage end-to-end customer disputes per policy and regulatory requirements.
• Conduct detailed investigations, assess evidence, and make sound decisions.
• Prepare written responses and correspondence for customers and stakeholders.
• Act as a trusted dispute resolution expert across the business.
• Engage with customers and stakeholders to resolve complex issues.
• Identify complaint trends and improvement opportunities.

Skills

Dispute resolution

Regulatory environment

AFCA experience

Written communication

Verbal communication

Time management

Tech-savviness

Job description

DISPUTE RESOLUTION SPECIALIST (12-month contract) – CONSUMER – MULTIPLE LOCATIONS

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of this role is to execute dispute resolution strategies for our internal stakeholders in order to drive effective customers solutions and Allianz

Resolve and manage end to end customer disputes in line with company policies, procedures, and regulatory requirements

Conduct detailed investigations, assess evidence, and make sound decisions in line with policy coverage, legislation, and regulatory requirements.

Prepare high-quality written responses, submissions, and correspondence for customers, and internal stakeholders.

Act as a trusted dispute resolution specialist, providing technical expertise and guidance across the business.

Engage with customers and stakeholders to resolve complex issues while advocating for appropriate outcomes.

Identify complaint trends, risks, and improvement opportunities to strengthen dispute resolution processes and customer outcomes.

About You

Extensive experience in dispute resolution within a highly regulated environment, ideally within the General Insurance industry, with strong knowledge of relevant legislation, regulations, and industry standards.

Proven experience managing customer complaints and disputes, including exposure to AFCA matters.

Strong technical understanding of complex processes and products, claims handling, policy interpretation, and industry regulations.

Excellent written and verbal communication skills, with the ability to prepare responses and confidently engage with customers both over the phone and via email.

Strong time management, organisational, and prioritisation skills, with the ability to manage a portfolio of complex cases.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers