External Disputes & Regulatory Compliance Specialist

Credit Corp Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus structure

Hybrid work

Strong team environment

Benefits platform

Wellbeing programs

Office snacks and breakfast

Job summary

Credit Corp is seeking a Dispute Resolution Specialist – External Disputes to manage a portfolio of complaints across Australia and New Zealand, liaising with customers, regulators and external bodies to deliver fair, timely resolutions.

You will investigate, apply policy, prepare submissions for AFCA/OAIC and drive continuous improvement in dispute management within a highly experienced team. Hybrid work options and career development within an ASX-listed company are available.

Qualifications

• 2–3 years’ experience in dispute resolution, complaints management, remediation, compliance or related financial services function.
• Experience with AFCA, OAIC or similar external bodies is highly regarded.
• Understanding of financial services regulation and consumer protection obligations.

Responsibilities

• Manage a portfolio of external disputes and complaints from commencement through to resolution.
• Investigate customer complaints, review supporting documentation and assess against legislation and policy.
• Prepare high-quality written responses and submissions for external bodies (AFCA, OAIC).
• Identify resolution strategies balancing customer outcomes, regulatory obligations and commercial considerations.
• Ensure compliance with internal policies, industry guidelines and legislation.
• Build and maintain relationships with internal stakeholders, customers, regulators and external dispute resolution schemes.
• Identify trends and opportunities for process improvement to reduce future complaints.
• Contribute to enhancement of dispute management frameworks and procedures.

Skills

Analytical thinking

Written communication

Stakeholder management

Negotiation

Regulatory knowledge

Education

Law degree or related qualification

Job description

Credit Corp is seeking a Dispute Resolution Specialist – External Disputes to manage a portfolio of complaints across Australia and New Zealand, liaising with customers, regulators and external bodies to deliver fair, timely resolutions.

You will investigate, apply policy, prepare submissions for AFCA/OAIC and drive continuous improvement in dispute management within a highly experienced team. Hybrid work options and career development within an ASX-listed company are available.