Travel Claims Specialist — Path to Leadership

Chubb Insurance Australia Limited; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Education assistance

Dress-down Fridays

Health insurance discount

Healthy breakfast & fruit

Employee stock purchase

Job summary

Chubb Insurance Australia Limited is seeking a claims professional to manage travel insurance claims from lodgement to resolution, delivering high-quality outcomes through professional engagement with customers and brokers. The role involves reviewing offshore assessments, reserving and adjusting claims in line with Chubb standards, while supporting leadership development and complex claims reviews.

You will participate in broader claims management activities and collaborate with brokers,

Qualifications

• Previous insurance claims experience is essential.
• Experience handling travel insurance claims or complex medical claims is preferred.
• Investigation, negotiation, communication and organisational skills.
• Sound understanding of insurance contracts, legal and regulatory requirements, and damage or loss evaluation.

Responsibilities

• Manage a portfolio of travel insurance claims from lodgement through to resolution.
• Assess claims in line with Chubb service, quality and compliance requirements, including coverage assessment, reserving, payments and customer updates.
• Act as a referral point, supporting the review and resolution of more complex claims and high value matters.
• Communicate clearly and professionally with brokers, claimants, underwriters and internal stakeholders via phone and written correspondence.
• Support broader claims management activities, including escalations, emergency assistance cases, service provider coordination, audits and training.

Skills

Insurance claims experience

Travel insurance claims

Investigation

Negotiation

Communication

Organisational skills

Regulatory knowledge

Job description

Chubb Insurance Australia Limited is seeking a claims professional to manage travel insurance claims from lodgement to resolution, delivering high-quality outcomes through professional engagement with customers and brokers. The role involves reviewing offshore assessments, reserving and adjusting claims in line with Chubb standards, while supporting leadership development and complex claims reviews.

You will participate in broader claims management activities and collaborate with brokers,