Casualty Claims Specialist

Chubb Insurance; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Chubb Insurance in Melbourne is seeking a casualty claims specialist to manage a portfolio of liability claims and deliver high-quality outcomes for insureds, brokers and stakeholders. You will investigate thoroughly, reserve accurately and resolve promptly while upholding Chubb Best Practice guidelines.

You will collaborate with internal teams, external partners and regulators to ensure compliant, high-quality claims handling, applying strong judgement and clear documentation throughout the

Qualifications

• Previous liability claims experience.
• Relevant tertiary or insurance industry qualifications an advantage.
• Strong communication, workflow management and customer service skills.
• A collaborative, team-focused approach with solid knowledge of claims processes.

Responsibilities

• Manage a portfolio of liability claims in line with Chubb Best Practice Guidelines.
• Investigate claims, assess coverage, identify liability and establish accurate reserves.
• Drive timely resolution through strong judgement, negotiation and clear documentation.
• Work collaboratively with internal teams, external partners and regulators to ensure compliant, high-quality claims handling.

Skills

Liability claims experience

Strong communication

Team-focused approach

Education

Relevant tertiary or insurance industry qualifications

Job description

About the Role

This is an opportunity for a casualty claims specialist to join a high-performing team and manage a portfolio of liability claims. You will deliver high-quality outcomes through prompt contact, thorough investigation, accurate reserving and effective resolution, while providing exceptional service to insureds, brokers and other stakeholders.

In this role, you will:

• Manage a portfolio of liability claims in line with Chubb Best Practice Guidelines.
• Investigate claims, assess coverage, identify liability and establish accurate reserves.
• Drive timely resolution through strong judgement, negotiation and clear documentation.
• Work collaboratively with internal teams, external partners and regulators to ensure compliant, high-quality claims handling.

What you’ll bring to the role

• Previous liability claims experience.
• Relevant tertiary or insurance industry qualifications an advantage
• Strong communication, workflow management and customer service skills.
• A collaborative, team-focused approach with solid knowledge of claims processes.

Why Chubb?

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.