Casualty Claims Specialist

Chubb; Sydney; On-site; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Flexible Working Approach

Education Assistance

Health and Wellbeing Promotion

Discounted Health Insurance

Daily Breakfast

Fresh Fruit

Discounted Stock Purchasing Scheme

Job summary

An established industry player is seeking a Casualty Claims Specialist to manage a diverse portfolio of liability claims. This role involves delivering high-quality outcomes through effective communication, investigation, and negotiation. You will have the opportunity to work in a dynamic environment that values continuous development and flexibility. With a commitment to exceptional service standards and adherence to best practices, you'll play a crucial role in ensuring fair and prompt claims processing. Join a forward-thinking company that promotes health and wellbeing while offering a supportive workplace culture.

Qualifications

• Minimum 2 years of experience in liability claims management.
• Strong knowledge of insurance processes and regulations.

Responsibilities

• Manage a portfolio of liability claims and ensure timely resolution.
• Conduct thorough investigations and document all claim developments.
• Negotiate settlements and communicate effectively with stakeholders.

Skills

Liability Claims Experience

Insurance Industry Knowledge

Written Communication Skills

Verbal Communication Skills

Workflow Management Skills

Team Player

Education

Relevant Tertiary Qualifications

Insurance Industry Qualifications

Job description

Join to apply for the Casualty Claims Specialist role at Chubb

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly.

Your Role

The main objective of this role is to ensure the delivery of high-quality outcomes for a portfolio of medium to high value claims and complex niche products. This is achieved through prompt communication and thorough investigation, reserving, and adjustment of claims lodged by insureds or third parties.

Your Responsibilities

• Manage a portfolio of liability claims in accordance with Chubb Best Practice Guidelines.
• Analyse first report to determine nature of loss, coverage provided and scope of injury/damage.
• Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.
• Establish accurate and timely reserves.
• Provide exceptional service standards in line with Chubb Best Practice Guidelines.
• Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.
• Promptly and properly document all developments on claim file.
• Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
• Effectively negotiate compromise settlements where appropriate.
• Effectively communicate with the following: claim department, customer services, loss control, underwriting departments, finance departments, brokers, insureds, service providers, third parties and/or their legal representatives.
• Recognise and pursue subrogation where applicable.
• Adhere to Insurance Contracts Act, the Insurance Code of Practice and all other relevant statutory rules and regulations.
• Adhere to Chubb’s legal, Regulatory and Internal compliance obligations.
• Effectively control the use, work product and expense of outside vendors.
• Any other duties as required by the Claims Manager.

Skills & Experience:

• Relevant Tertiary or Insurance Industry Qualifications.
• Minimum of 2 years liability claims experience.
• Broad knowledge of insurance industry and claims processes.
• Written and verbal communication skills.
• Workflow management skills.
• Proven team player.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Finance and Sales

Industries

Insurance