Trauma-Informed Safety & Recovery Advocate

Central Queensland Hospital and Health Service; Rockhampton Regional; On-site; AUD 71,000 - 86,000; Full time

Benefits offered by this job

Ongoing Professional Development and教育

Flexible Work-Life Balance and Variety

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Central Queensland Hospital and Health Service in Rockhampton is recruiting for a non-traditional security role focused on proactive engagement, communication and preventing escalation. You will interact with patients and visitors to promote a safe and supportive healthcare experience, applying trauma-informed communication and de-escalation techniques as part of a multidisciplinary team.

The role focuses on monitoring, early risk identification and collaboration with clinical staff to support

Qualifications

• Experience in healthcare security or customer service will be well regarded.
• Need clear communication and teamwork skills.
• Ability to de-escalate difficult situations with empathy and respect.

Responsibilities

• Proactively engage with patients and visitors to promote a safe, positive healthcare experience.
• Use trauma-informed communication and de-escalation strategies to prevent behaviours of concern.
• Monitor patient behaviour and clinical areas, identify concerns early and respond appropriately.
• Collaborate with clinical teams to support recovery-focused care and individual patient needs.
• Provide practical support and resources, reporting incidents and escalating when required.

Skills

Healthcare security experience

Job description

Central Queensland Hospital and Health Service in Rockhampton is recruiting for a non-traditional security role focused on proactive engagement, communication and preventing escalation. You will interact with patients and visitors to promote a safe and supportive healthcare experience, applying trauma-informed communication and de-escalation techniques as part of a multidisciplinary team.

The role focuses on monitoring, early risk identification and collaboration with clinical staff to support