Trauma‑Informed Night Support Worker

You Matter; Liverpool; On-site; AUD 46,000 - 57,000; Full time

Job summary

You Matter is seeking a Night Support Assistant to provide empathetic, trauma-informed support to residents experiencing homelessness and the effects of past trauma.

The role includes safeguarding, room checks, medication support, and updating electronic records, working a 4-on 4-off 12-hour shift pattern. You will join a dedicated team delivering person-centred care and empowering clients toward greater independence.

Qualifications

• Experience in homelessness, housing, health or offending.
• At least one year in frontline customer service.
• Ability to maintain electronic records and calendars.
• Trauma-informed, survivor-centred approach.
• Strong safeguarding knowledge.
• Confidential handling of information.

Responsibilities

• Work as part of the Night Support Team.
• Provide accommodation-based support in a trauma-informed environment on waking night shifts.
• Assist with room checks and risk assessments.
• Support new residents and complete housing benefit processes.
• Input and update client records in the DAVE Housing Management System.
• Support clients with taking prescribed medication according to procedures.
• Provide handovers and communicate information clearly with the team.
• Monitor client wellbeing and respond to safeguarding disclosures.
• Engage clients to reduce isolation and promote inclusion.
• Attend regular team meetings and contribute to service improvement.

Skills

Empathy

Communication

Organisation

Computer literacy

Health & Safety knowledge

Safeguarding knowledge

Teamwork

Education

NVQ/L2 in Health and Social Care

Tools

Microsoft Office

Outlook

Job description

You Matter is seeking a Night Support Assistant to provide empathetic, trauma-informed support to residents experiencing homelessness and the effects of past trauma.

The role includes safeguarding, room checks, medication support, and updating electronic records, working a 4-on 4-off 12-hour shift pattern. You will join a dedicated team delivering person-centred care and empowering clients toward greater independence.