Trainee Support Practitioner

You Matter; Liverpool; On-site; AUD 52,000 - 70,000; Full time

Job summary

You Matter in Liverpool, NSW, is seeking a Trainee Support Practitioner to help provide unconditional support to residents experiencing homelessness and complex needs. You will create a safe environment that empowers residents to make positive changes and offer targeted support when needed.

Responsibilities include ensuring housing with facilities, safeguarding, promoting social inclusion, calculating benefits, and maintaining records.

Responsibilities

• Ensure basic needs and safe accommodation for residents
• Promote safeguarding and welfare of adults at risk
• Assist residents to access health and financial support
• Manage housing benefit and service charges
• Maintain residents' electronic records and rent payments
• Respond to serious incidents, complaints and disclosures
• Participate in team meetings and supervision

Job description

Hours: Weekdays / Weekends (07.00am to 15.00pm / 12.00pm to 20.00pm)

Job Type: Permanent

Shortlisting: 30th October

Interview: 5th November

Why this role would be great for you

As a Trainee Support Practitioner at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and may have additional complex needs. Your role in support will be to create a safe environment that empowers residents to make positive changes in their lives and to offer support when needed.

What your week may look like

• Ensuring the basic needs of residents are met including good quality accommodation and facilities, advice and guidance
• Responsible for promoting and safeguarding the welfare of adults and people who are at risk
• Advocate for social inclusion of the people you support ensuring they are able to access health and financial support
• Ensuring Housing Benefit and Services Charges are collected and managed effectively
• Work alongside the people in our services toaddress their physical and mental health issues, including liaison with, and handover of information to the night / day teams
• Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services
• Ensuring all health and safety and maintenance issues are raised in a timely manner
• Participating in team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged.
• Being flexible and responsive to the changing needs of the service, ensuring our SHREK values run through all of the work that you do
• Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
• Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team
• Coordinate the additional support of Sit Up beds as and when required.
• To maintain and update residents' electronic records and rent payments on You Matter internal Housing Management System (DAVE) and Mainstay System
• To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.