Night Link Worker

You Matter; Liverpool; On-site; AUD 55,000 - 75,000; Full time

Job summary

You Matter in Liverpool, Australia is seeking a compassionate Night Link Worker to provide safe, supportive care to residents experiencing homelessness and complex needs. You will help residents meet basic needs, support wellbeing, and coordinate information handovers with day teams to ensure continuity of care.

As part of a night team, you will respond to crises, safeguard residents, maintain records, and promote inclusion while upholding SHREK values and a respectful, inclusive culture across

Responsibilities

• Ensure the basic needs of residents are met, including suitable accommodation and facilities.
• Promote safeguarding and welfare of adults at risk within the service.
• Advocate for social inclusion and help residents access health and financial support.
• Coordinate housing benefit and service charges management, and maintain records.
• Provide crisis intervention during night shifts and liaise with day teams for handovers.
• Maintain accurate electronic records and manage rent payments on the internal system.
• Respond to incidents, safeguarding disclosures, and escalate as needed.

Job description

As a Night Link Worker at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and may have additional complex needs. Your role as a Night Link Worker will be to create a safe environment that empowers residents to make positive changes in their lives and to offer support when needed.

What your week may look like

• Ensuring the basic needs of residents are met including good quality accommodation and facilities, advice and guidance
• Responsible for promoting and safeguarding the welfare of adults and people who are at risk
• Advocate for social inclusion of the people you support ensuring they are able to access health and financial support
• Ensuring Housing Benefit and Services Charges are collected and managed effectively
• Work alongside the people in our services to address their physical and mental health issues, including liaison with, and handover of information to the day teams
• Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services
• Ensuring all health and safety and maintenance issues are raised in a timely manner
• Participating in night team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged.
• Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do
• Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
• Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team
• Coordinate the additional Sit Up beds as and when required.
• To maintain and update residents' electronic records and rent payments on You Matter internal Housing Management System (DAVE)
• To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.