Transport Operations Manager

Wesfarmers Health; Greater Dandenong; On-site; AUD 120,000 - 160,000; Full time

Job summary

Wesfarmers Health in Melbourne is seeking an experienced Transport Operations Manager for the Southern Region to lead transport performance across our network and drive improvements in safety, service, and cost efficiency. You will oversee despatch and returns and collaborate with DCs, customers, and external carrier partners.

The role requires strong analysis, supplier management, and cross-functional leadership, with travel to multiple distribution centres across Australia.

Qualifications

• 7+ years' experience in transport, FMCG, or last-mile logistics operations.
• Strong analytical, reporting, and problem-solving skills with the ability to translate data into action.
• Willingness and ability to travel regularly to Distribution Centres.

Responsibilities

• Deliver transport cost-out and productivity initiatives across last-mile operations, improving route efficiency, load utilisation and delivery performance.
• Manage despatch and returns operations across the Melbourne Distribution Centre (MDC), Adelaide Fulfilment Centre (AFC), Perth Distribution Centre (PDC) and Launceston Distribution Centre (LDC), ensuring on-time, in-full despatch and accurate returns processing.
• Lead the Southern Region transport project plan, including despatch and route reviews, carrier rate reviews, overflow options and Priceline seasonal transport.
• Manage carrier contract performance, including driver arrivals, despatch performance, return freight, claims investigations and service improvements.
• Coach transport planners and site teams on planning discipline, despatch processes, carrier handovers and exception management, while embedding transport SOPs and best practices.
• Drive continuous improvement initiatives and practical problem-solving activities to improve service, compliance and cost outcomes across the transport network.
• Support Safety Leadership and Chain of Responsibility (CoR) compliance through team engagement, hazard identification, incident management and CoR investigations.

Skills

Transport operations

Last-mile logistics

Data analysis

Contract management

Cross-functional collaboration

Problem solving

Education

Bachelor's in Logistics/Transport/Supply Chain/Business

Job description

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At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We are looking for an experienced Transport Operations Manager - Southern Region to join our Supply Chain team. Reporting to the Head of Transport, you'll drive transport performance across our Southern Region network, leading initiatives that improve safety, service, cost efficiency and operational consistency.

Working closely with Distribution Centre leaders, Customer Service, Finance, Safety and Compliance teams, and external carrier partners, you will have a 'hands on approach' and oversee despatch and returns operations, optimise transport performance, manage carrier relationships and deliver continuous improvement initiatives that create value for both the business and our customers.

Key Responsibilities but not limited to:

• Deliver transport cost-out and productivity initiatives across last-mile operations, improving route efficiency, load utilisation and delivery performance
• Manage despatch and returns operations across the Melbourne Distribution Centre (MDC), Adelaide Fulfilment Centre (AFC), Perth Distribution Centre (PDC) and Launceston Distribution Centre (LDC), ensuring on-time, in-full despatch and accurate returns processing
• Lead the Southern Region transport project plan, including despatch and route reviews, carrier rate reviews, overflow options and Priceline seasonal transport
• Manage carrier contract performance, including driver arrivals, despatch performance, return freight, claims investigations and service improvements
• Coach transport planners and site teams on planning discipline, despatch processes, carrier handovers and exception management, while embedding transport SOPs and best practices
• Drive continuous improvement initiatives and practical problem-solving activities to improve service, compliance and cost outcomes across the transport network
• Support Safety Leadership and Chain of Responsibility (CoR) compliance through team engagement, hazard identification, incident management and CoR investigations

Please note this role is based on site at our Dandenong Distribution Centre

What you’ll bring:

• 7+ years' experience in transport, FMCG, or last-mile logistics operations
• Proven track record delivering transport route optimisation and cost reduction initiatives
• Strong analytical, reporting, and problem-solving skills with the ability to translate data into action
• Practical understanding of last-mile routing, scheduling, and telematics (desirable)
• Experience managing carrier and contract performance, including driver scheduling and on-time compliance
• Experience in high-volume, multi-site distribution environments
• Sound understanding of site safety requirements and Chain of Responsibility obligations
• Experience conducting DILO (Day in the Life Of) reviews and driving site layout/process improvements (desirable)
• Willingness and ability to travel regularly to Distribution Centres across Melbourne, Launceston, Adelaide, and Perth
• Bachelor's qualification in Logistics, Transport, Supply Chain, Business, or a related discipline (preferred)

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Instantscripts and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.

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