Transport Operations Lead - Safety & Performance

tollgroup; Newcastle-Maitland; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Toll Group is seeking an experienced Operations Manager to lead our transport operations from the Tomago Major Hazard Facility, NSW. You will oversee daily transport activities, fleet utilization, safety, and customer service to ensure safe, compliant service delivery.

Reporting to the Branch Manager, you will drive continuous improvement, coach supervisors and drivers, manage budgets and KPIs, and champion a strong safety culture across the operation in a high-hazard environment.

Qualifications

• Significant experience leading transport or logistics operations.
• Strong knowledge of transport compliance, CoR, Dangerous Goods, and Load Restraint.
• Knowledge of the SSAN transport requirements.
• Proven track record in safety, operational performance and customer outcomes.
• Strong leadership, coaching, and stakeholder management skills.
• Experience managing budgets, KPIs and service delivery performance.
• Excellent problem-solving, planning, and communication skills.

Responsibilities

• Lead and manage daily transport operations, ensuring safe, compliant, and efficient service delivery.
• Provide visible leadership to transport supervisors, allocators, drivers, and subcontractors.
• Drive a strong safety culture across a Major Hazard Facility environment.
• Optimise fleet utilisation, resource planning, and operational performance.
• Manage customer service delivery and contractual obligations, including SLA performance.
• Monitor costs, resource allocation, and operational efficiencies.
• Lead audits, investigations, risk assessments, and continuous improvement initiatives.

Skills

Transport/logistics leadership

Safety and compliance

Budgeting and KPIs

Stakeholder management

Team coaching

Problem solving

Communication

Job description

The Toll Group is seeking an experienced Operations Manager to lead our transport operations from the Tomago Major Hazard Facility, NSW. You will oversee daily transport activities, fleet utilization, safety, and customer service to ensure safe, compliant service delivery.

Reporting to the Branch Manager, you will drive continuous improvement, coach supervisors and drivers, manage budgets and KPIs, and champion a strong safety culture across the operation in a high-hazard environment.