Operations Manager - Transport

tollgroup; Newcastle-Maitland; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Toll Group is seeking an experienced Operations Manager to lead our transport operations from the Tomago Major Hazard Facility, NSW. You will oversee daily transport activities, fleet utilization, safety, and customer service to ensure safe, compliant service delivery.

Reporting to the Branch Manager, you will drive continuous improvement, coach supervisors and drivers, manage budgets and KPIs, and champion a strong safety culture across the operation in a high-hazard environment.

Qualifications

• Significant experience leading transport or logistics operations.
• Strong knowledge of transport compliance, CoR, Dangerous Goods, and Load Restraint.
• Knowledge of the SSAN transport requirements.
• Proven track record in safety, operational performance and customer outcomes.
• Strong leadership, coaching, and stakeholder management skills.
• Experience managing budgets, KPIs and service delivery performance.
• Excellent problem-solving, planning, and communication skills.

Responsibilities

• Lead and manage daily transport operations, ensuring safe, compliant, and efficient service delivery.
• Provide visible leadership to transport supervisors, allocators, drivers, and subcontractors.
• Drive a strong safety culture across a Major Hazard Facility environment.
• Optimise fleet utilisation, resource planning, and operational performance.
• Manage customer service delivery and contractual obligations, including SLA performance.
• Monitor costs, resource allocation, and operational efficiencies.
• Lead audits, investigations, risk assessments, and continuous improvement initiatives.

Skills

Transport/logistics leadership

Safety and compliance

Budgeting and KPIs

Stakeholder management

Team coaching

Problem solving

Communication

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers' supply chains.

Operations Manager - Tomago, NSW

Toll Security Sensitive Transport is seeking an experienced Operations Manager - Transport to lead our transport operations from our Major Hazard Facility in Tomago, NSW. Reporting to the Branch Manager, you'll play a key leadership role overseeing transport operations, fleet utilisation, compliance, safety, customer service, and team performance supporting the safe movement of ammonium nitrate products.

Lead critical transport operations. Drive safety excellence. Deliver operational performance.

Key Responsibilities

• Lead and manage daily transport operations, ensuring safe, compliant, and efficient service delivery.
• Provide visible leadership to transport supervisors, allocators, drivers, and subcontractors.
• Drive a strong safety culture across a Major Hazard Facility environment.
• Optimise fleet utilisation, resource planning, and operational performance.
• Manage customer service delivery and contractual obligations, including SLA performance.
• Monitor costs, resource allocation, and operational efficiencies.
• Lead audits, investigations, risk assessments, and continuous improvement initiatives.
• Develop, coach, and support team members to achieve operational and safety objectives.

What We're Looking for to Drive Success

• Significant experience leading transport or logistics operations.
• Strong knowledge of transport compliance, CoR, Dangerous Goods, and Load Restraint requirements.
• Knowledge of the SSAN transport requirements.
• A proven track record of driving safety, operational performance, and customer outcomes.
• Strong leadership, coaching, and stakeholder management skills.
• Experience managing operational budgets, KPIs, and service delivery performance.
• Excellent problem-solving, planning, and communication skills.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.