Transport Operations Admin Lead

Team Global Express; Emerald; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Parental leave policy

Employee perks and discounts

Job summary

Team Global Express is seeking an Administration/Office Manager for our Emerald team in Queensland. The role leads day-to-day admin functions that support transport and freight operations, ensuring efficient freight movement, accuracy, and service quality.

You will collaborate with operational leaders, drivers, and customers to coordinate activities, drive performance, and implement continuous improvements in a fast-paced environment. Strong leadership and communication are essential.

Qualifications

• Previous supervisory or leadership experience in an operational environment (preferred but not mandatory).
• Strong administrative and organisational skills to manage competing priorities.
• Experience supporting transport operations, freight movements, or customer service functions.
• Proven ability to lead, coach, and develop team members.
• Strong communication skills and ability to build relationships across all levels of a business.
• High attention to detail and commitment to accurate records and reporting.
• Sound problem-solving skills in a fast-paced environment.
• Confidence using a range of business systems and technology platforms.

Responsibilities

• Leading and supporting a team of administration employees to achieve operational and customer service objectives.
• Coordinating daily transport administration activities to support freight movements and depot operations.
• Managing customer enquiries and service-related issues in a professional and timely manner.
• Monitoring freight handling and transport documentation to ensure accuracy and compliance.
• Maintaining operational records, reporting, and data integrity across key business systems.
• Supporting operational leaders with reporting, process improvements, and performance initiatives.
• Building strong working relationships with customers, drivers, and internal stakeholders.
• Promoting a safe, productive, and customer-focused workplace culture.

Skills

Leadership

Supervision

Admin skills

Organization

Communication

Team coaching

Safety awareness

People management

Customer service

Tools

Business systems

Job description

Team Global Express is seeking an Administration/Office Manager for our Emerald team in Queensland. The role leads day-to-day admin functions that support transport and freight operations, ensuring efficient freight movement, accuracy, and service quality.

You will collaborate with operational leaders, drivers, and customers to coordinate activities, drive performance, and implement continuous improvements in a fast-paced environment. Strong leadership and communication are essential.