Customer Service Officer

Followmont Transport Pty Ltd; Emerald; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Workplace discounts program

Health discounts

Wellbeing support programs

Recognition initiatives

Job summary

Followmont Transport Pty Ltd in Emerald is seeking a proactive Customer Service Officer to join our team in the transport sector. You will handle inbound calls and emails, build relationships with customers, and support daily office tasks.

The role offers a Monday to Friday schedule from 08:00 am to 04:06 pm, a collaborative team environment, and access to discounts, wellbeing programs and recognition initiatives.

Qualifications

• Excellent verbal and written communication skills with a people-first approach.
• Strong interpersonal skills and ability to build rapport with others.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficiency in basic computer applications, including MS Office.
• Able to work both independently and collaboratively within a team.

Responsibilities

• Manage inbound calls and emails, addressing customer inquiries and resolving issues promptly.
• Build and maintain strong relationships with internal and external customers to meet their needs.
• Perform general office and administrative duties, including data entry and accurate record-keeping.
• Collaborate with your team to foster a positive, supportive work environment and improve customer service processes.

Skills

Verbal and written communication

Interpersonal skills

Multi-tasking

MS Office proficiency

Team player

Independent worker

Tools

MS Office

Job description

Are you a proactive, organized self-starter who thrives in a fast-paced environment and enjoys helping others? We are looking for a Customer Service Officer to join our dedicated team in the transport industry. If you're someone with positive energy, strong communication skills, and a passion for building relationships, we want to hear from you!

The Opportunity

• Work Schedule:Monday to Friday | 8:00 am to 4:06 pm
• Location:Emerald location
• Role Responsibilities:
  • Manage inbound calls and emails, addressing customer inquiries and resolving issues promptly.
  • Build and maintain strong relationships with internal and external customers to meet their needs and exceed expectations.
  • Perform general office and administrative duties, including data entry and accurate record-keeping.
  • Collaborate with your team to foster a positive, supportive work environment and contribute to improving customer service processes.

What's in it for you

• Employee Perks:Access to a Workplace Benefits Program offering discounts at major retailers.
• Health Discounts:Reduced rates on single or family health cover.
• Wellbeing Support:Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.
• Recognition Programs:Be rewarded for your contributions through dedicated recognition initiatives.

About You

We are seeking someone who thrives in a team-oriented environment, is compassionate, and communicates with care and patience. If you genuinely enjoy helping others, building relationships, and creating a collaborative atmosphere, this is the role for you.

• Customer Service Experience:Preferred but not essential.
• Skills and Qualities:
  • Excellent verbal and written communication skills, with a people-first approach.
  • Strong interpersonal skills and ability to build rapport with others.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in basic computer applications, including MS Office suite.
  • Ability to work both independently and collaboratively within a team.

Key Characteristics of the Role

• Fast-paced and Dynamic:Every day brings something different. You'll be handling multiple projects and interacting with various people.
• Team-Focused:You’ll work closely with others to ensure tasks are completed efficiently and collaboratively.
• Attention to Detail:You will need to handle tasks accurately and swiftly while maintaining strong relationships.
• Customer-Oriented:Your communication style will be focused on helping, not pressuring others. You will follow established guidelines and ensure customer satisfaction at all times.
• Positive, Persuasive Communication:A friendly and constructive approach is key to motivating and communicating with both customers and team members.

Followmont Transport is a passionate family business dedicated to service and maintaining hands-on relationships with our customers, people and suppliers.

Service | Unity | Passion | Integrity | Innovation | Care