Transport Compliance & Operations Coordinator

Petstock SO Regional Pty Ltd; City of Melbourne; On-site; AUD 65,000 - 95,000; Full time

Job summary

Petstock is seeking a proactive Transport Compliance & Operations Coordinator to support Retail Operations, Warehousing and Transport across our Australian network. You will coordinate daily transport activities, help ensure NHVR and CoR compliance, run site audits and investigations, and provide insights to improve safety and performance.

Strong organizational skills and proficiency with Excel are essential.

Qualifications

• Experience in transport, logistics, warehousing, retail operations or a similar operational environment.
• Previous experience in a compliance, coordination or operational support role.
• Knowledge of NHVR, Chain of Responsibility and transport compliance requirements is highly regarded.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and stakeholder management skills.
• Experience conducting audits, inspections or compliance reviews.
• Strong problem-solving and investigation skills.
• High attention to detail and administrative accuracy.
• Intermediate to advanced Microsoft Office skills, particularly Excel, Outlook and Teams.
• A proactive approach with a passion for continuous improvement and operational excellence.

Responsibilities

• Coordinate daily transport operations to support safe, compliant and efficient delivery outcomes.
• Support compliance with NHVR, Chain of Responsibility (CoR) and fatigue management requirements.
• Coordinate vehicle inspections, fleet administration and maintenance activities.
• Conduct site audits, workplace inspections and operational reviews to identify risks and improvement opportunities.
• Support incident investigations and corrective actions to drive safer outcomes.
• Monitor operational compliance and adherence to standard operating procedures.
• Coordinate driver inductions and contractor compliance requirements.
• Prepare reporting, track actions and provide insights on compliance, safety and operational performance.
• Partner with Retail, Warehouse, Transport and Safety teams to promote a strong safety and compliance culture.

Skills

Transport operations

Compliance

NHVR knowledge

Chain of Responsibility

Audits

Stakeholder management

Excel

Microsoft Office

Problem-solving

Detail-oriented

Tools

Excel

Outlook

Teams

Job description

Help keep our transport operations safe, compliant and running smoothly across Petstock's retail, warehouse and distribution network.

At Petstock, we are passionate about making a positive impact for pets, their people and the planet. We're looking for a proactive and detail-oriented Transport Compliance & Operations Coordinator to support our Retail Operations, Warehousing and Transport teams.

In this role, you will play a key part in ensuring transport operations remain safe, compliant and efficient while providing visibility of risks, performance and improvement opportunities across multiple sites.

How You will Make an Impact

• Coordinate daily transport operations to support safe, compliant and efficient delivery outcomes.
• Support compliance with NHVR, Chain of Responsibility (CoR) and fatigue management requirements.
• Coordinate vehicle inspections, fleet administration and maintenance activities.
• Conduct site audits, workplace inspections and operational reviews to identify risks and improvement opportunities.
• Support incident investigations and corrective actions to drive safer outcomes.
• Monitor operational compliance and adherence to standard operating procedures.
• Coordinate driver inductions and contractor compliance requirements.
• Prepare reporting, track actions and provide insights on compliance, safety and operational performance.
• Partner with Retail, Warehouse, Transport and Safety teams to promote a strong safety and compliance culture.

The difference You will Bring

• Experience in transport, logistics, warehousing, retail operations or a similar operational environment.
• Previous experience in a compliance, coordination or operational support role.
• Knowledge of NHVR, Chain of Responsibility and transport compliance requirements is highly regarded.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and stakeholder management skills.
• Experience conducting audits, inspections or compliance reviews.
• Strong problem-solving and investigation skills.
• High attention to detail and administrative accuracy.
• Intermediate to advanced Microsoft Office skills, particularly Excel, Outlook and Teams.
• A proactive approach with a passion for continuous improvement and operational excellence.

Why You will Thrive With Us

• Work with a supportive and collaborative team.
• Make a real impact on safety, compliance and operational performance.
• Be part of a purpose-driven business that cares for pets, people and the planet.
• Grow your career within one of Australia's leading pet care retailers.
• If you are passionate about safety, compliance and helping operations run at their best, we'd love to hear from you.