Transition Centre 2IC: Lead & Elevate ADF Transitions

Department of Defence; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Department of Defence is recruiting for the Transition Centre Second in Command (2IC) to support Australian Defence Force members and their families as they transition to civilian life. The role works closely with the Officer in Charge to deliver high-quality transition services and navigate available support programs.

The 2IC will lead a workforce including ADF, APS and contracted personnel, provide guidance on complex transition matters, and drive continuous improvement while building

Qualifications

• Strong customer service focus and commitment to high-quality support services.
• Well-developed interpersonal and communication skills.
• Trauma-informed approach when supporting members.
• Ability to maintain privacy and information management standards.

Responsibilities

• Support the Transition Centre 2IC leadership and day-to-day management of an integrated workforce.
• Act as escalation point for complex enquiries and assist with case management.
• Contribute to Defence Force Transition Program delivery and transition planning.
• Build relationships with Defence personnel, service providers and external organisations.

Job description

Department of Defence is recruiting for the Transition Centre Second in Command (2IC) to support Australian Defence Force members and their families as they transition to civilian life. The role works closely with the Officer in Charge to deliver high-quality transition services and navigate available support programs.

The 2IC will lead a workforce including ADF, APS and contracted personnel, provide guidance on complex transition matters, and drive continuous improvement while building