Transformation Program Analyst - Change & AI Initiatives

Nationwide Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounts on RACV services

Flexible working arrangements

Career development opportunities

Safety culture and customer service

Job summary

Nationwide Group is seeking a seasoned Business Analyst to own the day-to-day administration of the transformation program, keeping plans, logs, task boards and governance documentation current, coordinating the meeting and reporting cadence, and ensuring decisions and actions are captured and followed through.

This role supports delivery of projects aligned with Nationwide’s strategic initiatives, including change management, business process improvements and 24/7 operational environments.

Qualifications

• 5+ years of experience as a Business Analysis practitioner or similar role
• Data analysis using Excel and/or Power BI
• Strong organisation and attention to detail with follow-through
• 2+ years project experience on a multi-workstream program
• Experience with Jira and Confluence for requirements and governance
• Process modelling (BPMN; Visio, Lucidchart or similar)

Responsibilities

• Facilitate workshops to map current and future processes, ensuring safety, quality and compliance
• Develop business requirements, user stories and acceptance criteria for system replacement, integrations and AI initiatives
• Document initiatives, scope, dependencies, benefits and priorities
• Support business cases, ROI analysis, benefit measures and KPIs
• Prepare requirements, use cases and user journeys for vendor engagement, evaluation and selection
• Document integration requirements, APIs, data migration needs and cyber security controls
• Capture legacy system knowledge and undocumented processes to reduce key-person risk
• Identify AI opportunities, quick wins and process improvement initiatives
• Support business readiness, change impact assessments and the development of procedures, user guides and training materials
• Conduct gap analysis and recommend process improvements
• Maintain project plans, Jira boards, actions, owners and deadlines
• Maintain project governance documentation, including RAIDD logs, decision logs, RACI and stakeholder maps
• Coordinate governance meetings, agendas, minutes and action tracking
• Prepare status reports and Steering Committee, SLT and Board papers
• Manage project documentation, templates and version control
• Contribute to post-implementation reviews and lessons learned
• Complete other reasonable duties as required by Management

Skills

Business analysis

Data analysis

Requirements gathering

Process mapping

Stakeholder engagement

Education

Bachelor's degree or equivalent

Business analysis certification desirable

Tools

Jira

Confluence

Job description

Nationwide Group is seeking a seasoned Business Analyst to own the day-to-day administration of the transformation program, keeping plans, logs, task boards and governance documentation current, coordinating the meeting and reporting cadence, and ensuring decisions and actions are captured and followed through.

This role supports delivery of projects aligned with Nationwide’s strategic initiatives, including change management, business process improvements and 24/7 operational environments.