Transformation Leader, Customer & Velocity Strategy

Virgin Australia; Sydney; On-site; AUD 250,000 - 330,000; Full time

Job summary

Virgin Australia is seeking a seasoned Head of Transformation, Customer and Velocity to translate strategy into delivery across the Customer and Velocity portfolios. You will influence senior leaders, shape priorities and drive complex, cross-functional initiatives in a high-growth airline environment.

This executive role reports to the GM, Strategy & Ventures, with a dotted line to the Chief Customer Officer, CEO Velocity, and may be based in Sydney or Brisbane with travel to Sydney

Qualifications

• 10+ years' experience in senior strategy, transformation or executive delivery roles.
• Proven ability to translate strategy into roadmaps, milestones and measurable outcomes.
• Experience leading transformation portfolios in a large organisation.
• Strong strategic, commercial and analytical judgement connecting customer, people and financial outcomes.
• Influence at senior levels even without direct authority.
• Excellent executive communication for Board and investment forums.
• Track record of anticipating risks and keeping multiple priorities moving.

Responsibilities

• Translate multi-year strategy into an integrated transformation roadmap and priorities.
• Partner with senior leaders to keep the leadership agenda focused on key priorities.
• Lead operating rhythm across Customer Division and Velocity with visibility of decisions and risks.
• Coordinate cross-functional delivery across Customer, Marketing, Product and Velocity.
• Oversee transformation milestones, paths, risks and benefits.
• Identify blockers and provide constructive challenge for timely decisions.
• Lead or co-lead high-priority projects from problem definition to implementation.
• Prepare clear materials and recommendations for executive and board reviews.
• Continuously improve planning, governance and use of technology for productivity.

Skills

Strategy translation

Executive communication

Leadership

Cross-functional delivery

Portfolio delivery

Agile ways of working

Risk management

Education

Bachelor's degree in business/commerce/economics/strategy

Job description

Virgin Australia is seeking a seasoned Head of Transformation, Customer and Velocity to translate strategy into delivery across the Customer and Velocity portfolios. You will influence senior leaders, shape priorities and drive complex, cross-functional initiatives in a high-growth airline environment.

This executive role reports to the GM, Strategy & Ventures, with a dotted line to the Chief Customer Officer, CEO Velocity, and may be based in Sydney or Brisbane with travel to Sydney