Transformation Leader, Customer & Velocity

Virgin Australia Group; Sydney; On-site; AUD 250,000 - 350,000; Full time

Job summary

Virgin Australia Group seeks a Head of Transformation, Customer and Velocity to translate strategic priorities into clear plans and drive delivery. You’ll work with the CCO and CEO Velocity, shaping priorities and aligning cross-functional teams across Customer, Marketing, Product and Velocity.

Based in Sydney or Brisbane with regular travel, you’ll lead key transformation initiatives and set the leadership rhythm.

Qualifications

• 10+ years’ experience in senior strategy, transformation, chief of staff, executive office, portfolio or program delivery roles.
• Experience translating strategy into roadmaps, priorities, OKRs, milestones and measurable outcomes.
• Experience leading complex transformation portfolios and cross-functional delivery in a large organisation.
• Strong strategic, commercial and analytical judgement with ability to connect customer, people and financial outcomes.
• Ability to influence at senior levels and prepare executive materials.

Responsibilities

• Translate multi-year strategy into an integrated transformation roadmap and delivery priorities.
• Partner with senior leaders to keep the leadership agenda focused on priorities.
• Lead operating rhythm across Customer Division (including Velocity) with visible decisions and risks.
• Bring together leaders to deliver cross-functional, complex priorities.
• Oversee transformation performance, milestones, critical paths and benefits.
• Identify blockers and provide constructive challenge for timely decisions.
• Lead or co-lead high-priority projects from problem definition to implementation.
• Prepare high-quality materials for executive, ELT, Board and performance forums.
• Improve planning, governance and delivery, including AI to lift productivity.
• Lead and develop a small high-performing team.

Skills

Strategic planning

Transformation management

Executive collaboration

Portfolio delivery

OKRs & milestones

Stakeholder management

Financial literacy

Leadership

Communication skills

Education

Bachelor’s degree in business, commerce, economics, strategy or related discipline

Job description

Virgin Australia Group seeks a Head of Transformation, Customer and Velocity to translate strategic priorities into clear plans and drive delivery. You’ll work with the CCO and CEO Velocity, shaping priorities and aligning cross-functional teams across Customer, Marketing, Product and Velocity.

Based in Sydney or Brisbane with regular travel, you’ll lead key transformation initiatives and set the leadership rhythm.