Training Coordinator

people2people; Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking

Generous employee discounts

Barista-made coffee every Monday

Discounts across 400+ retail partners

Quarterly Connection Events

Job summary

Samsung Electronics Australia is seeking a Training Coordinator to elevate capability, performance and customer experience across our service and support networks. Plan, coordinate and deliver engaging training programs across customer service teams, contact centres, service partners and retail networks nationwide.

You’ll partner with leaders to identify capability gaps, develop learning solutions, facilitate virtual and face-to-face sessions, and analyse results to improve outcomes.

Qualifications

• Experience in customer service, training support or learning development.
• Strong communication and presentation skills with a passion for helping others learn.
• Ability to engage with multiple stakeholders and adapt to diverse audiences.
• Excellent organisational skills and ability to prioritise in a fast paced environment.

Responsibilities

• Plan, coordinate and deliver engaging training programs across customer service teams, contact centres, service partners and retail networks nationwide.
• Partner with leaders to identify capability gaps, develop training plans and create learning solutions that drive performance improvement.
• Facilitate both virtual and face-to-face training sessions, ensuring participants gain essential knowledge and skills.
• Analyse training results and feedback to measure effectiveness and continuously improve learning outcomes.
• Build strong relationships with internal and external stakeholders while supporting business initiatives and store openings.

Skills

Customer service

Training support

Facilitation

Learning & development

Retail operations

Contact centres

Job description

Join a Globally Recognised and Innovative Brand

At Samsung, we don’t just imagine the future - we build it. This is where you Reimagine Your Future with one of the world’s most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match.

Every year, our ecosystem expands with breakthrough products and experiences that redefine what’s possible. Now, we're looking for a Training Coordinator to join Samsung Electronics Australia and help elevate capability, performance, and customer experience across our service and support networks.

This is an exciting opportunity to influence learning outcomes across customer service teams, contact centres, service partners and retail networks, ensuring our people are equipped with the knowledge and skills to deliver exceptional customer experiences.

What You'll Be Doing

• Plan, coordinate and deliver engaging training programs across customer service teams, contact centres, service partners and retail networks nationwide.
• Partner with leaders and stakeholders to identify capability gaps, develop training plans and create learning solutions that drive performance improvement.
• Facilitate both virtual and face-to-face training sessions, ensuring participants are equipped with the knowledge and skills to succeed.
• Analyse training results, participant feedback and performance data to measure effectiveness and continuously enhance learning outcomes.
• Build strong relationships with internal and external stakeholders while supporting key business initiatives, events, new store openings and training projects.

What You’ll Bring

• Some experience in customer service, training support, facilitation, learning and development, retail operations, contact centres or a similar people-focused environment.
• Strong communication and presentation skills, with a genuine interest in helping others learn and develop.
• The confidence to engage with a variety of stakeholders and adapt your approach to different audiences.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• A proactive attitude, willingness to learn, and enthusiasm for building a career in training and capability development.

What Sets Us Apart

Excellence isn’t an aspiration here, it’s our baseline. Innovation isn’t a moment, it’s our mindset. At Samsung Australia, you’ll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities. And we’ll equip you with everything you need to grow, thrive, and accelerate your career:

• Competitive remuneration that recognises your expertise
• Free on-site parking for seamless convenience
• Generous employee discounts across the Samsung product range
• Barista-made coffee every Monday - on us!
• Discounts across 400+ retail partners
• Quarterly Connection Events that bring our people and purpose together

This is your moment to #ReimagineYourFuture and shape what’s next!

Note: You'll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You'll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.