Trainer - ICT Systems & Digital...

Talent; Brisbane; On-site; AUD 143,000 - 187,000; Full time

Job summary

Talent is seeking an experienced Training Facilitator to support a major digital transformation program in Queensland, focusing on implementing a new workforce management system from Brisbane, CBD. You’ll ensure stakeholders are equipped with knowledge, skills and confidence to adopt new systems and processes.

You will plan, coordinate and deliver engaging training, develop learning resources and support end users through the implementation, collaborating with Change Managers and technical teams

Qualifications

• Proven experience as a Training Facilitator, ICT Trainer, Training Specialist, Systems Trainer or similar position.
• Experience delivering training as part of ICT implementations, digital transformation or business change initiatives.
• Strong experience developing training programs, learning resources, user guides, job aids and facilitator documentation.
• Sound understanding of adult learning methodologies, instructional design principles and learner engagement techniques.
• Experience delivering both face-to-face and virtual training to diverse stakeholder groups.
• Ability to translate complex technical information and business processes into clear, engaging learning experiences.
• Strong stakeholder engagement, communication and presentation skills.
• Experience supporting organisational readiness, change adoption and capability development activities.
• Excellent organisational skills, attention to detail and ability to manage competing priorities.
• A collaborative, adaptable and customer-focused approach.
• Willingness and availability to travel approximately 50% of the time to deliver training across designated Queensland regions.

Responsibilities

• Deliver engaging instructor-led, face-to-face and virtual training sessions to diverse stakeholder groups.
• Facilitate system demonstrations, practical exercises, business process walkthroughs and scenario-based learning activities.
• Travel to various locations across Queensland to deliver face-to-face training, with approximately 50% travel required.
• Develop and maintain training materials, including facilitator guides, user manuals, presentations, workbooks and job aids.
• Tailor training approaches to accommodate varying levels of digital literacy, operational experience and learning requirements.
• Coordinate training schedules, participant registrations, venues, virtual sessions and associated logistics.
• Provide ongoing guidance and support to end users before, during and after training delivery.
• Collaborate with change management, communications, deployment and technical teams to support a consistent training experience.
• Evaluate training effectiveness through participant feedback, surveys, assessments and learning outcomes.
• Monitor training completion, user readiness and adoption indicators, identifying and escalating risks where required.
• Contribute to continuous improvement initiatives to enhance training delivery and overall user adoption.

Skills

Training delivery

ICT training

Digital transformation

Stakeholder engagement

Job description

Location: Brisbane, QLD
Contract Duration: 5 months
Rate: $893.33 per day inc super

About the Role

Talent is currently seeking an experienced Training Facilitator to support a major digital transformation program focused on implementing a new workforce management system across a Queensland Government Department based in Brisbane, CBD.

This role will play a key part in supporting the successful statewide rollout of a new digital platform, ensuring stakeholders are equipped with the knowledge, skills and confidence to adopt new systems, processes and ways of working.

Working closely with Change Managers, project teams and subject matter experts, you will be responsible for planning, coordinating and delivering engaging training programs, developing learning resources and supporting end users throughout the implementation.

Key Responsibilities

• Deliver engaging instructor-led, face-to-face and virtual training sessions to diverse stakeholder groups.
• Facilitate system demonstrations, practical exercises, business process walkthroughs and scenario-based learning activities.
• Travel to various locations across Queensland to deliver face-to-face training, with approximately 50% travel required.
• Develop and maintain training materials, including facilitator guides, user manuals, presentations, workbooks and job aids.
• Tailor training approaches to accommodate varying levels of digital literacy, operational experience and learning requirements.
• Coordinate training schedules, participant registrations, venues, virtual sessions and associated logistics.
• Provide ongoing guidance and support to end users before, during and after training delivery.
• Collaborate with change management, communications, deployment and technical teams to support a consistent training experience.
• Evaluate training effectiveness through participant feedback, surveys, assessments and learning outcomes.
• Monitor training completion, user readiness and adoption indicators, identifying and escalating risks where required.
• Contribute to continuous improvement initiatives to enhance training delivery and overall user adoption.

Skills and Experience

To be successful in this role, you will ideally demonstrate:

• Proven experience as a Training Facilitator, ICT Trainer, Training Specialist, Systems Trainer or similar position.
• Demonstrated experience delivering training as part of ICT implementations, digital transformation or business change initiatives.
• Strong experience developing training programs, learning resources, user guides, job aids and facilitator documentation.
• Sound understanding of adult learning methodologies, instructional design principles and learner engagement techniques.
• Experience delivering both face-to-face and virtual training to diverse stakeholder groups.
• Ability to translate complex technical information and business processes into clear, engaging and practical learning experiences.
• Strong stakeholder engagement, communication and presentation skills.
• Experience supporting organisational readiness, change adoption and capability development activities.
• Excellent organisational skills, attention to detail and ability to manage competing priorities.
• A collaborative, adaptable and customer-focused approach.
• Willingness and availability to travel approximately 50% of the time to deliver training across designated Queensland regions.