Trainee Surveillance Operator

The Star Entertainment Group; New South Wales; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Complimentary meals on site

Competitive hourly rate

Up to 30% discounts across restaurants

Lifestyle discounts including gym memberships

Endless career growth opportunities

Job summary

A renowned entertainment venue in New South Wales is seeking a Trainee Surveillance Operator. This role involves ensuring safety and security, monitoring systems, and responding to incidents. Ideal candidates will have strong communication skills and attention to detail, with an opportunity for diverse career growth. Competitive hourly rates and complimentary meals are offered.

Qualifications

• Willing and available to start late January 2026.
• Availability to work a rotating roster including weekends & public holidays.
• Casino gaming experience preferred but not essential.

Responsibilities

• Investigate and report on activities threatening operation integrity.
• Review CCTV footage to resolve gaming inquiries.
• Monitor alarm systems and coordinate responses.

Skills

Excellent keyboard typing proficiency

Well-developed written and verbal communication skills

Attention to detail

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia’s premier entertainment hub. The Darling, and state‑of‑the‑art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Trainee Surveillance Operator reporting directly to the Surveillance Duty Manager, this role offers an extraordinary opportunity to establish overall property control, safety & security whilst protecting the assets and maintaining gaming integrity. This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for Surveillance.

Responsibilities

• Investigate and Report on activities that potentially pose a threat to the integrity of the operations and casino statutory obligations
• Review CCTV footage to resolve all gaming inquiries and disputes from internal and external customers
• Monitor alarm systems and coordinate an appropriate response via communications systems to relevant operational departments and emergency services
• Maintain a high level of job knowledge relating to CCTV, gaming, security, alarm systems and other job‑related systems
• Monitor and Report on all critical incidents across The Star complex

What we are looking for

• Willing and available to start late January 2026
• Availability to work a rotating roster (12‑hr shifts), including weekends & public holidays
• Excellent keyboard typing proficiency & computer skills
• Well‑developed written and verbal communication skills
• Casino gaming experience preferred but not essential
• Attention to detail with good focus & concentration ability

About you

You will have a great eye for detail with hands‑on problem‑solving skills and the ability to work in a fast‑paced environment using multiple systems. You thrive in creating and maintaining a safe venue for all.

What we can offer you

• Complimentary meals on site every day including hot meals, sandwich bar and more
• Competitive hourly rate, plus penalty rates for weekends and public holidays
• Up to 30% discounts across award‑winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry‑cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‑diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well‑being needs.

We award The Star WGEA Employer of Citation for Gender Equality (2022‑24) and have been recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.

The Star Pty Ltd, Master Licence Number 407367912