Trainee Customer Service Officer - Aboriginal Identified

Careers at Council; Taree; On-site; AUD 33,000 - 55,000; Full time

Job summary

MidCoast Council invites applications for a Trainee Customer Service Officer - Aboriginal Identified. Based at the Yalawanyi Ganya centre in MidCoast NSW, this 1-year full-time traineeship will teach you customer service and administration while you earn a nationally recognised qualification.

You will handle large call volumes, cash handling, and navigate various processes to provide accurate information. Eligibility includes identifying as Aboriginal or Torres Strait Islander and a genuine

Qualifications

• Learn customer service and administration duties to support a reliable customer experience.
• Demonstrate genuine interest and motivation to develop a career in customer service.
• Identify as an Aboriginal or Torres Strait Islander person.

Responsibilities

• Learn to manage a large volume of calls in a busy call centre.
• Handle cash and receipting duties.
• Navigate processes, legislation and software to provide accurate information to meet community needs.
• Provide front-facing customer service to community members.

Skills

Customer service

Cash handling

Call handling

Administration

Job description

MidCoast Council invites applications for a Trainee Customer Service Officer - Aboriginal Identified. Based at the Yalawanyi Ganya centre in MidCoast NSW, this 1-year full-time traineeship will teach you customer service and administration while you earn a nationally recognised qualification.

You will handle large call volumes, cash handling, and navigate various processes to provide accurate information. Eligibility includes identifying as Aboriginal or Torres Strait Islander and a genuine