Trainee Administration Officer: Study Paid & Flexible Hours

Lake Macquarie City Council; Newcastle-Maitland; On-site; AUD 35,000 - 40,000; Full time

Benefits offered by this job

Wage while studying

Certificate IV paid

Paid study time

Annual pay reviews

35 hour week

Four weeks annual leave

Mentored team

Health benefits

Job summary

Lake Macquarie City Council in Wallsend NSW invites applications for a Trainee Administration Officer in Environmental Systems and Assets. The role offers hands-on experience across administration, customer service, records management and business operations, while you study for a Certificate IV in Business Administration online.

You will deliver outstanding customer service, handle requests through the council system, process invoices and documents, coordinate meetings and workshops, and

Qualifications

• Completed Year 12 (or equivalent) with satisfactory results in English and Mathematics.
• Willingness to complete Certificate IV in Business Administration.
• Strong customer service mindset and ability to build positive relationships.
• Sound computer literacy and willingness to learn new digital systems and software.

Responsibilities

• Deliver outstanding customer service by responding to enquiries, requests and correspondence in a professional and timely manner.
• Manage and process customer requests through Council's customer request management system.
• Provide administrative support including processing invoices and requisitions, preparing correspondence and reports, maintaining systems, and coordinating documentation.
• Assist with the distribution of incoming correspondence and ensure workflows are directed to the appropriate teams.
• Coordinate meetings, prepare agendas, and record minutes.
• Support the planning and delivery of workshops, training sessions, events and departmental activities.
• Act as the department's Authority and TRIM Champion, supporting effective records and information management.
• Work collaboratively across Environmental Systems and Assets departments and contribute to team objectives.

Skills

Customer service

Communication

Computer literacy

Teamwork

Education

Year 12 (or equivalent)

Certificate IV in Business Administration (to be completed)

Tools

TRIM records management

Invoice processing systems

Job description

Lake Macquarie City Council in Wallsend NSW invites applications for a Trainee Administration Officer in Environmental Systems and Assets. The role offers hands-on experience across administration, customer service, records management and business operations, while you study for a Certificate IV in Business Administration online.

You will deliver outstanding customer service, handle requests through the council system, process invoices and documents, coordinate meetings and workshops, and