Trainee Administration Officer - Community Partnerships

Careers at Council; Newcastle-Maitland; On-site; AUD 35,000 - 40,000; Full time

Benefits offered by this job

Paid study time

Course fees paid for Certificate IV

12% superannuation

35 hour week with nine-day fortnight

Four weeks annual leave

Mentorship and professional support

Job summary

Lake Mac Council invites applications for a Trainee Administration Officer in the Community Partnerships department. You will gain hands-on experience supporting community engagement activities, programs and projects while pursuing a Certificate IV in Business Administration.

This role focuses on delivering excellent customer service, maintaining records, and building relationships with community groups and stakeholders within a dynamic local government environment.

Qualifications

• Completed Year 12 with satisfactory results in English and Mathematics.
• Strong communication, interpersonal and computer skills.
• Willingness to complete a Certificate IV in Business Administration and other community engagement-related qualifications.

Responsibilities

• Deliver exceptional customer service by responding to enquiries and providing professional support to community members and stakeholders.
• Build positive relationships across Council and with community groups and external stakeholders.
• Manage customer requests and assist with maintaining accurate records and administration systems.
• Contribute to projects, programs and initiatives that deliver positive outcomes for the community.
• Provide administrative support, including preparing correspondence, reports, documentation, requisitions and invoices.
• Coordinate incoming correspondence and assist with workflow management across the department.

Skills

Communication skills

Interpersonal skills

Computer skills

Education

Certificate IV in Business Administration

Job description

Trainee Administration Officer - Community Partnerships

Qualification:Certificate IV in Business (Business Administration)

Department:Community Partnerships

Salary:starting from $761.05 to $889.60 per week

Commencing:January 2027

Are you looking to kick start your career? Obtain a nationally recognised qualification and valuable experience in Business Administration with a Traineeship at Lake Mac Council!

ABOUT THE JOB

As aTrainee Administration Officerin ourCommunity Partnershipsdepartment, you'll be at the heart of initiatives that strengthen connections across our community. Working across a variety of teams, you'll gain hands-on experience supporting community engagement activities, programs and projects while building valuable workplace skills in a dynamic local government environment. Putting our customers at the centre of everything we do, you'll play an important role in delivering exceptional administrative and customer support to help create positive outcomes for the Lake Macquarie community.

With support from your team and online study through the Australian College of Commerce and Management, you'll complete aCertificate IV in Business Administrationwhile developing practical experience in customer service, stakeholder engagement, administration, records management, event coordination and community-focused project support

In this role, we will support you to:

• Deliver exceptional customer service by responding to enquiries and providing professional support to community members and stakeholders.
• Build positive relationships across Council, with community groups and external stakeholders.
• Manage customer requests and assist with maintaining accurate records and administration systems.
• Contribute to projects, programs and initiatives that deliver positive outcomes for the community.
• Provide administrative support, including preparing correspondence, reports, documentation, requisitions and invoices.
• Coordinate incoming correspondence and assist with workflow management across the department.
• Support meetings, workshops, community events and training activities, including preparing agendas and taking minutes.
• Develop your skills through on-the-job learning, training and professional development opportunities while completing your qualification.
• Champion effective records management practices and support the department's document management processes

The position is located at Council's temporary office in Wallsend and may involve travel to multiple areas within Lake Macquarie.

Read theposition statementandcapability frameworkto learn more.

WHAT WE OFFER

• Receive a wage whilst studying towards a qualification,starting from$761.05 to $889.60 per weekplus 12 per cent superannuation
• Enjoy paid study time and full payment of your Certificate IV course fees while you learn and grow your career.
• Yearly pay reviews and increases based on performance.
• 35 hour working week with nine-day fortnight
• Four weeks paid annual leave
• Be mentored and work closely with Team of qualified professionals in a supportive, empowering, innovative and collaborative work environment
• Access to a wide range of employee health, wellbeing and lifestyle benefits - click here for more.

ABOUT YOU

We're looking for enthusiastic people who are ready to learn, grow and make a positive impact in the community. You will have:

• Completed Year 12 (or equivalent) with satisfactory results in English and Mathematics.
• Strong communication, interpersonal and computer skills.
• A willingness to complete a Certificate IV in Business Administration and other community engagement-related qualifications as part of the traineeship.
• The ability to work collaboratively in a dynamic team environment.
• Commitment to completing all training and study requirements.

Please note: Candidates who have already completed a Certificate IV in Business, or a higher-level qualification, are not be eligible for this traineeship.

We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees, and people with disability. We understand the skills and attributes veterans can bring to our Council.

As part of the recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.