Administration Officer - Development

Careers at Council; Newcastle-Maitland; Hybrid; AUD 79,000 - 92,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Learning and career development

12% superannuation

Discounted gym memberships

Social club events

Collaborative team environment

Contribution to city development

Job summary

Lake Macquarie City Council is seeking a customer-focused administration professional to support planning, assessment and certification activities and help deliver high-quality service to the community.

You will work with Planners, Building Surveyors and Engineers to streamline processes, manage documents and ensure accurate records, while maintaining confidentiality and delivering timely responses to stakeholders.

Qualifications

• Certificate IV or above in Business Administration or equivalent.
• Strong interpersonal, oral and written communication skills.
• Ability to manage competing priorities and meet deadlines.
• Experience facilitating meetings and producing accurate minutes.

Responsibilities

• Deliver excellent customer service and respond to enquiries promptly.
• Provide administrative support including correspondence, reports and records.
• Process and review applications and certificates via electronic systems accurately.
• Coordinate meetings, prep agendas and produce minutes and action records.
• Contribute to process improvements to enhance service delivery.
• Maintain confidential information in line with council policies.

Skills

Customer service

Communication skills

Attention to detail

Time management

Education

Certificate IV in Business Administration

Job description

Join our Development Assessment and Certification Department and play a key role in supporting the delivery of services that help shape Lake Macquarie's future. This is an exciting opportunity for a customer-focused administration professional to work with a collaborative team while contributing to exceptional service delivery and continuous improvement.

Working alongside Planners, Building Surveyors and Engineers, you'll provide high-quality administrative support, help streamline processes and create positive experiences for our customers and stakeholders

Your key focus areas are;

• Deliver exceptional customer service and respond to enquiries from the community, elected representatives and employees in a timely and professional manner
• Provide high-quality administrative support including correspondence, reports, records management and document preparation
• Process and review applications and certificates through electronic lodgement systems with a high degree of accuracy
• Coordinate meetings, prepare agendas and produce accurate minutes and action records
• Contribute to process improvements that enhance service delivery and the customer experience
• Maintain confidential information and records in accordance with Council policies and procedures

Read the position statementhereand learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

You are an organised and customer-focused professional who enjoys working in a busy environment where no two days are the same. With strong communication skills and exceptional attention to detail, you build positive relationships, manage competing priorities confidently and take pride in delivering quality outcomes.

You thrive in a collaborative environment, demonstrate initiative and are committed to providing outstanding support to both customers and colleagues

To be successful in this role, you'll have:

• Certificate IV or above in Business Administration and/or equivalent demonstrated administration experience
• Well-developed interpersonal, oral and written communication skills with a commitment to delivering excellent customer service
• The ability to manage competing priorities, meet deadlines and maintain a high level of accuracy
• Experience facilitating meetings and preparing high-quality and accurate minutes
• Proven ability to maintain confidentiality and respond sensitively and professionally to complex customer matters

LET’S REVEAL THE PERKS

• Competitive salary from $78,934 to 91,735 per year plus 12% superannuation
• Commencing salary set in line with skills and experience, with annual salary progression opportunities
• Flexible workplace arrangements that support work-life balance
• Ongoing learning, development and career growth opportunities
• Discounted gym memberships through our Corporate Fitness program
• Social club events and wellbeing initiatives
• Be part of a collaborative team helping shape the future of Lake Macquarie
• Plus many other perks that come from choosing Lake Mac

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That's why we're passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you're joining a group of people with a commitment to make our city even better. We're proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.