Trades Counter Person

Live North West QLD; Mount Isa City; Hybrid; AUD 41,000 - 58,000; Full time

Benefits offered by this job

Training and Development Opportunities

Job summary

Live North West QLD is seeking a trades counter person to join our Mount Isa branch. You will be the first point of contact for customers, handle product enquiries, pricing and availability, and process orders.

Ideal candidates will have frontline customer service experience, familiarity with welding products, and reliable transport. This full-time role offers ongoing development opportunities within a long-standing industry leader.

Qualifications

• Previous experience in customer service, front counter, retail or internal sales.
• Experience with welding products and industry is highly beneficial.
• Strong communication and customer service skills, with the ability to build rapport.
• Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail.
• Good organisational and problem-solving skills.
• Current driver's licence and reliable transport.
• Ability to complete a pre-employment medical, including drug and alcohol testing.

Responsibilities

• First point of contact for customers entering the branch.
• Assisting customers with product enquiries, pricing and availability.
• Answering phone and email enquiries.
• Processing customer orders.
• Assisting customers with any issues and providing solutions.
• Assisting with stock control and inventory enquiries.
• Using SAP for processing orders, invoicing, stock management and customer enquiries.
• Branch housekeeping as needed.

Skills

Customer service

Front counter / Retail experience

Internal sales

Communication skills

Attention to detail

Organisational skills

Problem-solving

Driver's licence

Tools

SAP

Job description

Job Description

• First point of contact for customers entering the branch
• Assisting customers with product enquiries, pricing and availability
• Answering phone and email enquiries
• Processing customer orders
• Assisting customers with any issues and providing solutions
• Assisting with stock control and inventory enquiries
• Using SAP for processing orders, invoicing, stock management and customer enquiries
• Branch housekeeping as needed

About the Employer

Our client is a leading supplier of industrial and specialty gases, welding equipment, safety products, and technical solutions across Australia. With more than a century of industry experience, they support a diverse range of industries, including manufacturing, construction, mining, healthcare, and food production. With a strong focus on safety, innovation and customer service, they are committed to delivering reliable, high-quality solutions to its customers.

About the Candidate

• Previous experience in customer service, front counter, retail or internal sales
• Experience with welding products and industry is highly beneficial
• Strong communication and customer service skills, with the ability to build rapport
• Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail
• Good organisational and problem-solving skills
• Current driver's licence and reliable transport
• Ability to complete a pre-employment medical, including drug and alcohol testing

Work Environment

Currently seeking an experienced Trades Counter Person to join their team at their Mount Isa branch. This is an ongoing opportunity offering consistent full-time hours, with the chance to develop your skills and grow your career within an established industry leader.

• Monday to Friday 7:30am to 4:30pm
• $36.11 per hour
• Mount Isa Location
• Training and Development Opportunities