Trade Team Lead – Hardware & Retail

Faggs Group Pty Ltd; Wallington; On-site; AUD 65,000 - 75,000; Full time

Job summary

Fagg’s Mitre 10 Wallington is seeking a motivated Trade Supervisor to support our trade team and deliver excellent customer service. You will coordinate day-to-day operations, assist with rostering, stock control and labour budgets, and drive sales targets while maintaining safety and presentation standards.

The role requires strong leadership, two years in hardware/trade/retail operations, and a commitment to teamwork.

Qualifications

• Two years’ experience in hardware, trade or retail operations.
• Knowledge of timber products and building industry highly regarded.
• Strong leadership and developing a high-performing team.
• Trade product knowledge and an understanding of stock and inventory systems.
• Excellent customer service, communication and relationship-building skills.
• Strong organisational skills, attention to detail and practical problem-solving ability.
• An understanding of sales targets, budgets and operational performance.
• A commitment to teamwork, integrity and workplace safety.
• A current driver’s licence and forklift licence

Responsibilities

• Lead, coach and support the trade team to achieve service and performance goals.
• Assist the Trade Manager with daily operations, rostering and labour budgets.
• Build strong relationships with customers, suppliers and other departments and sites.
• Support sales and margin targets through effective stock management and product availability.
• Coordinate orders and deliveries to ensure customers receive their goods on time and in full.
• Maintain high standards of presentation, stock accuracy and customer service.
• Promote a proactive Safety, Health and Environment culture.
• Assist with stock movement and loading, including some heavy lifting.

Skills

Leadership

Customer service

Stock management

Rostering

Communication

Problem solving

Team development

Safety culture

Heavy lifting

Forklift licence

Job description

Fagg’s Mitre 10 Wallington is seeking a motivated Trade Supervisor to support our trade team and deliver excellent customer service. You will coordinate day-to-day operations, assist with rostering, stock control and labour budgets, and drive sales targets while maintaining safety and presentation standards.

The role requires strong leadership, two years in hardware/trade/retail operations, and a commitment to teamwork.