Trade Support Specialist

Apt Travel Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible workplace culture

4 weeks annual leave + bonus week

Familiarisation trips

Discounted travel products

Career development opportunities

Employee Assistance Program

Job summary

APT Travel Group is seeking a proactive Trade Support Specialist to join our Sales team in Melbourne. You will manage complex booking enquiries, escalate when needed, and collaborate with Reservations, Operations, Air, and Product to secure seamless outcomes for our travel agent partners.

You will build strong relationships with trade partners, protect bookings, and contribute ideas to improve processes and the partner experience in a fast-paced travel environment.

Qualifications

• Experience in travel, reservations, sales support or customer service.
• Understanding of travel booking processes and travel agency network.
• Strong communication and relationship-building skills.

Responsibilities

• Take ownership of complex booking enquiries and escalations through to resolution.
• Partner with Reservations, Operations, Air, Product and other teams to deliver seamless outcomes.
• Provide exceptional support to trade partners and key accounts when challenges arise.
• Identify opportunities to retain bookings and protect revenue.
• Contribute ideas to improve processes and partner experience.

Skills

Excellent communication

Travel industry knowledge

Sales support

Relationship building

Problem solving

Education

Business / Sales / Tourism qualification (preferred)

Tools

Salesforce

Sabre

Oxygen Reservations

Job description

At APT Travel Group, we're passionate about delivering unforgettable travel experiences. We're looking for a proactive and solutions-focused Trade Support Specialist to join our Sales team and support our valued travel agent partners.

In this role, you'll be the key point of contact for managing complex booking enquiries and escalations, working closely with our Business Development Managers and internal teams to find practical, commercially minded solutions. Your ability to navigate challenges, build strong relationships and deliver positive outcomes will help support our trade partners, enhance the customer experience and protect valuable bookings.

About the role

As an extension of our Sales team, you'll:

• Take ownership of complex booking enquiries and escalations through to resolution.
• Partner with Reservations, Operations, Air, Product and other teams to deliver seamless outcomes.
• Provide exceptional support to trade partners and key accounts when challenges arise.
• Identify opportunities to retain bookings, minimise cancellations and protect revenue.
• Contribute ideas and improvements that enhance processes and the overall partner experience.

About you

You’ll be a natural problem solver who thrives in a fast-paced environment and enjoys building strong relationships with both internal and external stakeholders. You will bring:

• A qualification in Business, Sales or Tourism is preferred, but not essential
• Experience in travel, reservations, sales support or customer service.
• A strong understanding of travel booking processes and the travel agency network.
• Excellent communication and relationship-building skills.
• A commercial mindset with the ability to balance customer, partner and business needs.
• Strong organisation skills, attention to detail and the ability to manage competing priorities.
• Experience with Salesforce, Oxygen Reservations or Sabre will be highly regarded.

What we offer

• Flexible workplace culture
• 4 weeks annual leave per year plus a bonus week if requirements are met
• Experience our global products first hand on familiarisation trips
• Discounted travel products for family and friends
• Career development opportunities within the entire ATG group
• Dedicated wellbeing Employee Assistance Program, available to all staff

If you're passionate about travel and delivering exceptional support, we'd love to hear from you.